Help Using the Library

At the Service Desk

Staff are available to help during all open hours – just ask at the first floor service desk! If the student staff working the desk can’t answer your question, they will seek assistance from trained reference staff.

Research Appointments

MPAL Librarians offer one-on-one or small group research appointments. These appointments can cover defining and focusing your research questions, the best tools to use to identify sources, effective search strategies, how to use the library, and more! Use our scheduling software to view specific times available and request an appointment with one of the MPAL Librarians:


Help with Fines & Overdue or Lost Items

Library-related matters such as circulation and fines questions can be directed to the Circulation Desk (217) 333-1173 or sent via email to

Learn How to Use the Library

Information about how to use the library, including self-directed tutorials, can be found on each of the subject pages under “Research Resources” above. Please also see our channel in Media Space for additional help videos.

Contact Us

  • Phone: (217) 333-1173
  • Chat: MPAL librarians and staff do not monitor chat, but it’s still great for quick assistance from the University Library!