Thank you to everyone who participated in our recent pulse survey that closed September 23. Here are the results from the question about awareness of Library events happening in their building.
We received 123 responses, representing a 43% response rate from current Library faculty, civil service, and academic professionals. The results of this survey have a 90% confidence level with a margin of error of ±6%.
September Survey Question:
How informed do you feel about library events taking place in your building?
Respondents could select from a 5-point scale ranging from Extremely informed to Not at all informed. Here’s what you told us:
- Extremely informed –13% (16 responses)
- Very informed – 35% (43 responses)
- Somewhat informed – 39% (48 responses)
- Slightly informed – 11.4% (14 responses)
- Not at all informed – 1.6% (2 responses)
(Optional) Please provide more details about your response.
Thirty-nine employees (31%) added optional comments to their responses. The major themes from these comments were:
- Across all levels of awareness–Not Informed to Extremely Informed–those who provided comments conveyed some degree of uncertainty about events.
- Employees indicate information overload from disparate processes and communication channels.
- Impact to other units can take different shapes, from not being able to answer patron questions (i.e., I am unable to help patrons to the best of my ability because I didn’t know what was going on) to dealing with noise to uncertainty about their roles and expectations when events take place near their workspace.
Actions and outcomes
- The Events Working Group will consider adding a prompt to the existing event request form about potential noise, odors, or other disruptions to support better communication.
- This group will also explore ways for consolidating event information into a single calendar or location, and clarify intended audiences (e.g., employees only, public, or both).
- Senior Administration continues to discuss and explore ideas informed by insights from pulse surveys.