Wireless and Walk-up Computing
Using Wireless in the UGL
Wireless
- Wireless internet access is available on the entire upper level of the Undergrad, and most of
the lower level.
- A Campus
NetID may be used to log on to the
network.
- Public wirless is also available. Public wireless is intended for visitors who have no formal
affiliation with the University. With a wireless-enabled laptop, visitors can connect to the
Internet using a web browser and can send and receive email using an off-campus email
server. Information on getting started is available on the CITES UI Public Wireless website
http://www.cites.uiuc.edu/publicwireless/index.html.
- The
UIUCnet Wireless Access
page describes how to log in, and how wireless works. The
CITES Help Desk can help
troubleshoot problems as well: (217) 244-7000.
- A
map with
locations to other campus wireless locations is also available.
Wireless Troubleshooting Procedures
Solution for refreshing Quick Connect pages
Based on CITES Help Desk Solution # 4726
Title: CITES - Networking, Wireless, QuickConnect, Bluestem login page loops after
authenticating
Resolution:
To troubleshoot the situation where the login page loops:
- Check the bookmarked URL they are trying to access and make sure it does not start with
https://
Patrons are usually automatically redirected to it after logging in. Also try using an
alternative URL, such as google.com.
- For looping login pages other than Quickconnect, confirm that the URL can be accessed by a
computer with a known good wireless configuration.
- Have the customer quit the browser and then reopen it. This may stop the looping.
- Try using an alternate browser to see if the problem persists across both browsers. This could
isolate the issue (to the offending browser) or indicate a wider problem with the wireless system
or the website.
- Try configuring the VPN and connecting.
- If they are not still not able to browse the Internet, there may be a wireless service
issue.
Escalating an unresolved wireless issue:
- Check to see if they know of others having a similar problem.
- Obtain the IP address of their network connection, the time and location they are having
difficulty at.
Windows:
Click: Start > Run > type: cmd then press Enter.
At the command prompt, type ipconfig and press Enter
Mac:
Open the Terminal application Applications > Utilities > Terminal
Type ifconfig and press Enter
- Record the operating system and service pack level of the machine if applicable
(for example, Windows XP service pack 2; Mac OS 10.4.1).
- Record this information in an email or chat request and send to the CITES Help Desk.
Walk-Up Computing
- The Undergraduate Library has a number of network jacks available for students to plug in their
own laptops and get online.
- An ethernet cable and a campus
NetID are required to log on to the
network. Cables can be checked out at the front desk on the upper level of the Undergrad.
- More information about logging in and using Walk-Up Computing can be found on the
CITES Walk-Up page.
- The
CITES Help Desk can help
troubleshoot many common problems: (217) 244-7000.
University Library