Library IT purchases, installs, and maintains hardware and software for use by Library Faculty and Staff. Hardware is generally deployed as needed and upgraded as possible on a three-year life cycle, depending on budget constraints.
When is this service available
Library staff workstations are available for use whenever the Library is open. Hours of operation vary from one Library unit to another.
Priority level for this service
Maintaining staff workstations is a critical priority for Library IT. We make every effort to resolve problems with equipment and software as quickly as possible during normal business hours: Monday through Friday, 8:30 a.m. -5 p.m.
How to report a problem
To report problems with hardware or software on Library computers , please log a ticket with the IT Help Desk or call the Help Desk at 244-4688. Incoming tickets and calls are reviewed and prioritized as they arrive between 8:30 a.m.-5 p.m., Monday through Friday. Tickets or calls coming in after hours are reviewed promptly on the next business day.
Who can use this service
Full-time and part-time employees of the Library.
What you must have to use this service
Users must have full or part-time employment status with the Library and must have NetID.
IT Workstation and Network Support maintains all desktops computers, laptops, workstations, peripherals, and associated software used by Library staff.
Dependencies on other services
- CITES Network Infrastructure
- Library IT Core Infrastructure
- CITES Bluestem ID Services
- Library SQL server (some cases)
- Library primary web server (some cases)
- Voyager (some cases)
June 4, 2008