Working Remotely

This information pertains specifically to measures taken for COVID-19 precautions. Please work with your supervisor as well as university and library policies for remote work.

When you are planning or preparing to work remotely, consider what equipment you need to bring with you, what files and applications you need to access, and ways to connect and collaborate.

Equipment

  • A limited number of computers and headsets are available in the Library IT Help Desk loaner pool.
  • Take your phone device with you if you need to make calls or join virtual meetings or webinars.
  • Don’t forget to take your 2FA device with you!
  • Please keep in mind that Library IT has very limited support for personal devices. Library IT cannot remote into devices not managed by Library IT, nor fix these devices. The Library IT Help Desk can provide instructions on how to access services and files for work however.

Software and applications

Accessing files

Campus VPN

The following systems require a connection to campus VPN when accessing from off-campus:

  • Banner
  • G and H drives
  • TEM system (select Tunnel All)
  • WordPress
  • Information on other campus systems are on Technology Services When to Use the VPN page.

Information on how to download and set up the VPN are available on Technology Services website.

Meetings & Collaboration

Try online meetings through Skype for Business or Zoom

Email & Calendar

Library Services

In case of library closure, reduced hours or services, review what may need to be changed to keep services running smoothly or communicate changes to services.

  • Update Library hours on the website.
  • Forward a Library resource phone to a number or call group (contact Library IT to set up a call group).
  • Communicate changes on the library website and/or social media.
  • Update any settings in Voyager (online catalog, requests, due dates).

Need help?

Contact the Library IT Help Desk through OTRS, help@library.illinois.edu, or 217-244-4688.

Additional resources