Campus Telephones: Skype for Business (formerly Lync)
The Library’s phone system runs on the Skype for Business platform. Skype for Business is the voice component of the Unified Communications (UC) environment, replacing conventional landline phone service on campus in 2012. Skype for Business (Lync) accounts are available for individual employees as well as units for Library service desks and offices. Technology Services manages Skype for Business services on campus, and the Library IT Help Desk coordinates Skype for Business accounts within the Library.
Personal Lync/Skype for Business accounts for individual employees:
- Each employee (except undergraduate student employees) has a personal Skype for Business-enabled account;
- Check here to see if your Skype for Business account is enabled: MyUC
- Log an OTRS ticket to request an account for existing employees who don’t have them or for new employees.
- Each staff workstation has Skype for Business (Windows) or Lync (Mac) software installed;
- Each employee may obtain a Skype for Business compatible phone device that connects to a USB port on a staff computer. Options and ordering
- All employees should attend a Skype for Business training session offered by Technology Services. See all training sessions
- Faculty and Academic Professional employees have long-distance Lync privileges by default. Other staff with personal Lync accounts will have local calling privileges with access to toll free 1-800 numbers. Unit heads may request long distance and international calling cards where needed.
Lync/Skype for Business unit phone accounts in the Library:
- Resource Phones are similar in appearance to conventional landline phones and are not tied to an individual user account
- Resource phones can be answered by all unit staff, even those who don’t have personal Skype for Business accounts.
- Library IT configures and supports resource phones. Some units have multiple resource phones.
- Resource phones plug directly into a data jack. No computer is needed. Although they appear as a conventional phone, they are still connected to the campus VOIP network.
See more information about using Resource Phones in the Library
More Skype related resources:
- Microsoft Support Pages for Skype for Business
- About E911 service
- Contact Skype users via Lync/Skype for Business
- Unit Phone Aastra 6725i User Guide
- Unified Communications & Privacy