Library Information Technology
Under the leadership of Tracy Tolliver, email@example.com, (Director, Library Information Technology), we are a group of people who work with you every day. We collectively and enthusiastically support most of the technology-based systems in use at the Library. We provide many of the tools that enable the Library to play an active role in the research, scholarship, and learning activities of the University.
We serve two user groups: Library users and Library employees. Many of our systems/services are both public-facing and Library facing – e.g., the Library Gateway and public printing. Others are Library-facing only, such as staff workstation support.
We are organized into several groups. For a list of current staff in Library Information Technology, please view the library directory.
Library IT Production Services
Library IT Production Services is an umbrella group comprising the Library IT Help Desk, the Workstation & Network Support group (WNS), and the Infrastructure Management & Support group (IMS). All three groups work collaboratively to support Library IT’s production systems and services, and to answer questions and resolve problems as quickly as possible.
Library IT Help Desk
The Library IT Help Desk is the first line of communication between Library employees and Library IT. Help Desk personnel provide first tier support for all staff users of Library IT Production Services, assign incoming problems and questions to other Library IT personnel as needed, and help to maintain a supportive, user-centered environment for our customers (you!). Questions and problem reports concerning all Library IT services can be directed to the Help Desk.
Library IT Workstation & Network Support
IT/WNS provides support for staff, public access, circulation, and classroom computers and printers in all Library units. WNS also manages network administration for the Library.
Library IT Infrastructure Management & Support
IT/IMS manages the Library’s server infrastructure, the SQL database environment, and our data storage systems. IMS also supports the Library’s production applications, including commercial, in-house, and open source systems.
Library IT Web Team
IT/Web Team facilitates the development, deployment, and maintenance of web services and applications within the Library. The Web Team creates and modifies templates and elements for use by Library Faculty and Staff with various web management systems.
Scholarly Communication and Repository Services
Scholarly Communication and Repository Services (SCARS) is responsible for providing programming and technical support for all components of the Library’s large-scale digital preservation management system and the technical infrastructure for the IDEALS scholarly communications initiatives within the University Library.
Grainger Engineering Library Digital Library Group
The Grainger Library Digital Library Group (GLDLG) focuses on the application of emerging information technologies within digital library services and tools development, often under grant and endowment support. The GLDLG functions as a research and incubator group but also moves projects from a development environment into the Library production services.