Connect to Research Consultation Scheduler
Access the Research Consultation Scheduler.
Description
If anyone would like to meet with a subject specialist librarian, check out the Research Consultation Scheduler to schedule an appointment with a specialist. An email confirmation will be sent to the librarian confirming the appointment.
When is this service available
Available at all times.
Priority level for this service
Choose from one of the following paragraphs. If there are different aspects or levels of outage that are treated differently, explain and apply the appropriate paragraph. For example, if one printer is down in UGL, it is handled during business hours. However, if all printers are down, it is a critical service. Also note if there are certain times of the year that this service is considered a different priority level.
Maintaining the [service] is a critical priority for Library IT. We make every effort to resolve problems with this service as quickly as possible.
[Service] is supported whenever any physical library location is open. Support staff are on call to address issues.
Problems with the Research Consultation Scheduler are dealt with during normal business hours by the Technology Prototyping Services and IMS.
If hosted service, add: We make every effort to notify the vendor of outages as quickly as possible. Library IT then monitors the situation until resolved.
How to report a problem If the Research Consultation Scheduler is down, please log a ticket with the IT Help Desk or call the Help Desk at 244-4688. Incoming tickets and calls are reviewed and prioritized as they arrive between 8:30 a.m.-5 p.m., Monday through Friday.
If you believe there is a widespread outage, please call 244-4688 and leave a message with the Library IT Help Desk. During business hours (Monday through Friday, 8:30 a.m.-5 p.m.), the Library IT Help Desk will answer, and during evenings or weekends, the AITS Service Desk will answer on behalf of the Help Desk. In an emergency situation, the AITS Service Desk answering service will contact Library IT on-call support staff promptly.
Who can use this service
Anyone can use this service.
Documentation
Not Applicable
What you must have to use this service
An Internet connection.
Service owners
Reference Management Team (Ali Krogman and Beth Sheehan)
Dependencies on other services
- Internet connection
- MS-SQL (consultation_scheduler on mssql_prod1)
- Libcal
- Exchange
- IMS infrastructure
Date created
January 13, 2017
Date revised
the priority level for this service is a canned message, so that needs to be fixed by someone who knows the priority level for this