Ask a Librarian

Connect to Ask a Librarian

Users can connect to Ask a Librarian by following the link.


The Ask a Librarian service is a chat-based reference tool that connects patrons to librarians through instant message.

When is this service available

Ask a Librarian operates whenever the reference libraries are open.  For specific hours, see the Ask a Librarian service on the Library’s Website.

Priority level for this service

Library IT will respond to problems with Ask a Librarian during hours when the service is scheduled to be available according to the Library Hours page.  Problems that require in-depth troubleshooting may not be responded to until the next business day.

How to report a problem

Patrons should report problems to the Information Desk by calling (217) 333-2291.  If the Information Desk can replicate and verify the issue, they will report the problem to IT by calling the Library IT Help Desk at (217) 244-4688.

Who can use this service

Ask a Librarian is a free service primarily intended for U of I affiliates.  The service will also answers questions from non-affiliates about U of I Library collections and services, and questions related to Government Information.


Documentation for Ask a Librarian can be found on their website.

What you must have to use this service

To use the Ask a Librarian Service you must have an internet connection and a web browser that supports JavaScript.

Service owners

David Ward

Carissa Phillips

Dependencies on other services

Library IT core infrastructure

Campus network

Date created

September 20, 2013

Date revised

Janaury 11, 2016