Connect to Ask a Librarian
Users can connect to Ask a Librarian by following the link.
The Ask a Librarian service is a chat-based reference tool that connects patrons to librarians through instant message.
When is this service available
Priority level for this service
Library IT will respond to problems with Ask a Librarian during hours when the service is scheduled to be available according to the Library Hours page. Problems that require in-depth troubleshooting may not be responded to until the next business day.
How to report a problem
Patrons should report problems to the Information Desk by calling (217) 333-2291. If the Information Desk can replicate and verify the issue, they will report the problem to IT by calling the Library IT Help Desk at (217) 244-4688.
Who can use this service
Ask a Librarian is a free service primarily intended for U of I affiliates. The service will also answers questions from non-affiliates about U of I Library collections and services, and questions related to Government Information.
Documentation for Ask a Librarian can be found on their website.
What you must have to use this service
Dependencies on other services
Library IT core infrastructure
September 20, 2013
Janaury 11, 2016