Each networked Library computer has a unique name and address so it can be easily identified. Please provide either your computer hostname (also called “machine name”) or its inventory number (also called “inventory tag”) when you contact Library IT to report a problem or to request assistance with a workstation.
There are two places where you can find this information:
On your computer’s desktop
There is an icon called “Computer Information” on every staff computer. It looks like this:
When you click it, a web page displays in the browser on which you’ll find the hostname and inventory number of your computer along with some other information. It looks like this:
Notice the inventory number is at the top and in bold (highlighted in yellow in the above image) since when you log a ticket there is a field for you to fill in for the inventory number. The hostname is called the machine name (highlighted in red) on this page.
On the right side of your computer (CPU)
There are several labels on the right side of your computer (when your computer is siting flat and you’re facing the DVD drive).
One of them will be the hostname label and it looks like this:
One of them will be the inventory number label. It may look like one of the following tags: