How to Access a Shared Mailbox in Webmail (OWA)

  1. Log in Webmail (OWA) with your NetID and Active Directory password.
  2. In the upper right corner, click your name and select Open Other Mailbox from the pop-up menu.Available, busy, do not disturb, be right back, appear away, sign out of im, open other mailbox.
  3. In the Select mailbox field, enter the shared mailbox address, for example: “charts@library.illinois.edu“, then click Open.Open other mailbox: select mailbox: charts@library.illinois.edu. open...
  4. The email address will be validated and converted into its display name, for example: “charts@library.illinois.edu” will be converted into “Map Library“, click Open again.
    (Note: this is only needed for the first time login, after that the Webmail will “remember” it and automatically convert the name for you.))Open Other mailbox: select mailbox: Map library. open...
  5. The Webmail (OWA) will ask you to select the appropriate settings, click OK. (Again this only appears at the first login.)Outlook WebApp. If you have low vision and use a screen reader or high contrast settings, you can select the check box below to optimize outlook web app for this and all subsequent sessions. After you sign in, you can modify this choice at any time using options. Use the blind and low vision experience. Choose the language you want to use: language: english United States). Time zone: (UTC-6:00) Central Time (US & Canada). ok.
  6. The Webmail (OWA) will refresh and load the shared mailbox, notice that the account name in the upper right corner will be the display name of the shared email account (e.g. “Map Library”) instead of your own name. All the folders and emails in this account are available.sign out. map library. find someone. options
  7. Click Options, then select “Set Automatic Replies” or “Create an Inbox Rule” or anything else if desired. These rules will be set as server-side rules, so no matter what you use to access the account or how many people share the account, the same rule will be applied.Options: set automatic replies..., create an inbox rule..., see all options..., select a theme.
  8. You can use the same process to go back to your own account or go to another shared account.