You can request a print refund from the PaperCut website. These requests will be reviewed and approved for system errors only. Refunds will credit only your printing account and cannot be added back into an Illini Cash balance.
- Login to the PaperCut website with your NetID and password.
- Go to the “Recent Print Jobs” screen. Next to the item you want a refund for, click on “request refund” under the “Status” column.
- Fill out the amount you want refunded and the reason for the refund. Click “Send” to submit your request.
- You should now see “Refund Pending” underneath “Printed” in the “Status” column, letting you know that your refund request has successfully sent.