Supervisor Competency Framework & Self-Evaluations - Staff Website

Competencies are a combination of identified and observable knowledge, skills, abilities and behaviors, as well as attributes or traits essential to success in any role. They are the foundation from which supervisors and managers build and enhance skills, knowledge, and abilities for effective performance. The Library Supervisor Competency Model provides a framework to help individuals develop key competencies to support their success and the success of their teams, support the Library’s strategic priorities, and rise to meet new challenges through continual learning.

Interpersonal Skills

Trust & Relationship Building

Demonstrates qualities and behaviors consistent with personal integrity, fairness, honesty, and respect for all

  • Communicates openly & respectfully
  • Treats people fairly & equitably
  • Demonstrates trustworthiness & integrity
  • Develops self-awareness and intercultural intelligence

Communication: Oral & Written

Communicates clearly and effectively across various modes and audiences

  • Conveys information effectively
  • Adapts communication style for different audiences and modes (i.e., face-to-face, digital, etc.)
  • Strives to communicate in universally accessible ways (i.e., being mindful of a breadth of learning and information processing styles, following accessibility best practices, etc.)

Coaching, Development, & Performance Management

Proactively and consistently helps team members improve performance, develop in their careers, and grow

  • Defines and measures performance
  • Ascertains individual career interests and talents
  • Empowers others to learn new skills, gain knowledge, and improve performance
  • Holds team members accountable for performance and implements course correction strategies
  • Identifies relevant training and professional development opportunities
  • Maintains understanding of unit needs and growth areas for matching with team member interests

Professional Development Resources for Interpersonal Skills

Here are some recommended professional development resources:

Trust & Relationship Building 

Communication: Oral & Written 


Leadership Skills

Problem Solving & Adaptability

Approaches problems, issues, and changing situations in a methodical, logical, and compassionate way, including gathering information or incorporating emerging knowledge, and calling on other resources as necessary

  • Engages in continuous learning
  • Tries new approaches
  • Stays current on knowledge and best practices
  • Manages crisis and urgent situations effectively



Team Leadership

Builds cohesive teams of people within the organization

  • Manages vision and purpose
  • Exhibits a drive for results
  • Motivates others
  • Supports work/life balance
  • Creates a positive team dynamic



Judgment & Discernment

Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment.

  • Makes timely and sound decisions
  • Identifies and understands issues
  • Manages internal biases to apply decision-making in a consistent, equitable, and fair way
  • Prioritizes effectively based on Library and University vision and mission



Negotiation & Advocacy

Explores alternatives and different viewpoints to reach outcomes that gain acceptance from others

  • Uses influencing and advocacy techniques to improve the workplace and positively impact others
  • Frames issues and/or a makes a case for a position effectively
  • Advocates for unit’s needs in the context of the overall organization
  • De-escalates conflict



Professional Development Resources for Leadership Skills

Here are some recommended professional development resources:

Negotiation & Advocacy

Team Leadership

Organizational Skills

Attentiveness & Conscientiousness

Stays attuned to pertinent information and changes at every level of the organization (as applicable). Plans, organizes, and manages time well.

  • Recognizes the impact of changes and proactively communicates them to those affected
  • Responds in a timely and thoughtful manner
  • Ensures work and/or processes are completed in an accurate, timely, and consistent way



Service Orientation

Demonstrates a strong commitment to meeting the needs of the Library community and user groups

  • Defines and manages team performance
  • Ensures the quality and reliability of service
  • Promotes safety in the work environment and University



Library-Wide, Technical, & Procedural Understanding

Maintains knowledge of the Library and their own team/unit. Stays current on campus, Library-wide, technical, and procedural information.

  • Follows Library guidelines when hiring and staffing a team
  • Knows where to go or how to find out information about the organization
  • Maintains an understanding of how bias shows up the workplace
  • Stays current on necessary technical skills
  • Exhibits a comprehensive procedural understanding of the Library and their team/unit



Professional Development Resources for Organizational Skills

Here are some recommended professional development resources:

Attentiveness & Conscientiousness

Library-Wide, Technical, & Procedural Understanding

  • Technology Services Training Opportunities – Training is offered on a variety of software such as Skype for Business, Microsoft Office Suite, Adobe Photoshop, Illustrator, InDesign, and many more.
  • WebJunction, which has a course catalog and webinar recordings comprising library-specific skills and general topics.