September 6, 2016 Meeting of User Services Advisory Committee (USAC)

Agenda not yet available.

1. Introductions
2. Review charge/purpose
   1. Meeting schedule
   2. Select  minute taker
      1. Sarah took minutes.
      2. Approve/amend minutes (next time – minute taker should send draft out within a week of the meeting).
         1. Since this is a new group, we skipped last year’s minutes to start fresh.
         2. Framework for Strategic Priorities/2016 Retreat next steps– priorities and next step (JoAnn update, followed by group discussion)
            1. Looked at draft services strategic framework document that JoAnn put together – based on core themes from EC/AUL follow-up discussions (organizational structure/culture, evidence based-priorities, training and education, personnel/expertise…)
            2. Discussion of direction 2D in the strategic plan – ARL liaison institute. Also consultation scheduling –  in planning stage. New ask a librarian page in development that prompts users to connect with subject specialists and new ways of engaging patrons. Direction 2D may need further discussion to prioritize new liaisons and maximize impact. What gaps do we have and which are most important to fill?  How does the work of liaisons to administrative and research group relate to that of departmental liaisons?  What are the similarities, the differences and how do we best coordinate this work to maximize impact?
            3. Match up campus strategic goals with our own and prioritize which ones to focus on. Each college has their own strategic plan, and liaisons need to match up services with what they are trying to do. Outward focus is crucial.
            4. Direction 2C – marketing and communication working group: where are the holes and how to best leverage activities we have.
            5. Should we synchronize levels of service to particular groups (affiliates, non-affiliates, etc.)? How to collections with limited licenses play a role in this? Be consistent without being uniform. Where to place efforts and why. Depends on unit, special/unique collection or collections that are commonly held, likewise with service/expertize.
            6. Personnel/expertise – future needs. Beth included some of this in her report (data, scholarly publishing, etc.), but may be worth highlighting with regard to liaison roles. User experience librarian – touches on physical and virtual spaces.

1. Priorities and projects for this year  (Group brainstorming)
   1. Continuity of Services plan – better suited for unit head group, but this group can help inform.
   2. Policy review and update- Privacy Implementation Team created a template for policies indicating who was responsible, who created, date created, date of last update and when it is up for review, etc. Some policies need updating, retiring, splitting off, etc.  Some policies are staff facing (and belong on the staff intranet that is being developed), some are public-facing and others are a mix and could be separated and cross-referenced.

USAC members agreed this is an important project that we should work on.

Next steps:

• JoAnn will create an inventory, including date of last update (when known), based on the templates and best practices in the Privacy Policy Implementation Team Final Report (http://www.library.illinois.edu/committee/ppit/PrivacyPoliciesImpl_Final_Report_2016.pdf) Appendices 3-7.
• USAC will identify which policies USAC should review and updated which should be reviewed by others (Executive Committee, Facilities, etc.).  USAC will refer non-service policies approved Administrative Council (AC) back to them, but for service related policies, USAC can draft and submit updates to AC for their consideration.
• We will prioritize and assign service related policies for USAC members to work on with 1-2 people as leads
• USAC will also identify principles to guide deciding how frequently to review policies (e.g., technology-related policies may warrant more frequent review)