Circulation Help
Error Reporting
- Cluster Error Message
- Report items you have in hand which have the following message:
"The patron cannot charge this item because it belongs to another cluster and the patron has requested it."
- Call Slip on a Book In Hand - Report items you have in hand which have the following message:
Item is blocked due to...
"There is a call slip placed by other patron on this item."
- Multiple Barcode/Patron Statuses
- Report that a patron's record has more than one patron barcode and/or multiple patron groups listed.
- Recall Time Period
- Report that Voyager did not give the usual 2 week recall time period for an item.
- Fine/Billing Request
- Report to the Library Billing Office patron accounts that need fine waivers or additional billing transactions.
|
|
