This page contains links to the service commitments for Library IT production systems/services. Three levels of technical support are provided:
Hosted services, such as Voyager and VuFind which are managed by CARLI, also have service commitments listed below. We make every effort to notify the vendor of outages as quickly as possible. Library IT then monitors the situation until resolved.
24/7 Technical Support
24/7 Tech Support includes maintaining these service is a critical priority for Library IT. We make every effort to resolve problems as quickly as possible.
Support During Library Hours
These services are supported whenever any physical library location is open. Support staff are on call to address issues.
Support During Business Hours
Problems with services listed below are dealt with during normal business hours (8:30 a.m. to 5 p.m., Monday – Friday).
- ABSEES
- Africana Film Database
- Bean Counter
- Bibleaves
- CONTENTdm
- Historic Aerial Photo Imagebase
- III Historical Database
- Illinois Experts
- Instructional Statistics Database
- LibFines
- Library Guides
- Mailslip Generator
- New Titles List
- Oak Street Transfer Service
- OTRS
- Public Computer Support
- RBML Vault
- Stacks Transfer Service
- Staff Computer Support
- Veridian Newspaper Database
- Voices of Illinois
- Voyager & PaperCut Billing Data Feed to Accts. Receivable
- Voyager Invoice Data Feed to Accts. Payable
- Voyager Patron Data Feed from I-Card