Library IT Help Desk

Getting Connected

Employee Services

• Accounts & Services for Library Employees
• Library Phone Directory
• Illinois Chat
• iPhone, iPod Touch Wireless
• Wikis, Blogs, Listservs, etc.
• Wireless

Eresources

• Licensed E-Resource Use Policy
• ORR/SFX Migration Information
• Proxy Server for E-Resources

Off-campus

• UIUCnet Quick Connect
• Virtual Private Network (VPN)
• Proxy Server for E-Resources
• G, H Drives & Web Server (Cooper)

Visitors

• Network Access for UI Visitors

Computer Workstations

Staff Computers

• Windows 7
• Clicker Kits
• Get Ready for Computer Rebuild
• H Drive & G Drive
• Leave Computers ON at Night
• Loanable Equipment
• Report Computer Problems
• Request Hardware/Software
• Staff Laptops
• Staff Printer Supplies
• Staff PCs: Hardware/Software
• System Administrator Rights
• Room 314 Configuration

Data & Computer Security

• Data Protection
• Virus Protection
• Security Incident Handling Procedures
• More on Data Security...

Public Computers

• Public PCs: Hardware/Software
• U3 Flash Drives on Public PCs
• UGL Technology Checkout

Tips, Training, Tools

• Map a Network Drive
• Set the Default Printer
• Unlock a Locked Computer
• Logon to Instructional Stats DB
• Useful Tools
• Reset NetID Password
• CITES Spam Control Info
• More Tips and How-tos

Production Systems

System Status

• Report System Problems
• CARLI Systems Status
• CITES Systems Status
• ORR/SFX Migration Information

Systems for Public & Internal Use

• CONTENTdm
• Discover (SFX)
• Easy Search
• Electronic Theses & Dissertations
• IDEALS
• Illinois Harvest
• Journal and Article Locator
• LibPrint
• Library Gateway
• Mobile Services Website
• New Titles List
• ORR Public Interface
• Public Computer Support
• Voyager
• VuFind

Systems for Internal Use

• Bean Counter
• Instructional Statistics Database
• IT Core Infrastructure
• Mailslip Generator
• Oak Street Transfer Service
• Stacks Transfer Service
• Staff Computer Support
• Verde
• Billing Feed to Accts Receivable
• Invoice Feed to Accts Payable
• Patron Data Feed from I-Card