Ask A Librarian Privacy Policy

Introduction

The Reference and Undergraduate Libraries respect the privacy of our patrons. This policy is intended to let users know what information is collected by the chat service and how it is used.

The Library Privacy Policy consists of the following:

What information is collected by our chat service?
All chats are logged by either our IMCollaborator software (for the main chat service) or by our IM software for the Instant Messaging service. In addition, the library keeps a staff-use-only database of all of the logs collected by IMCollaborator and our Instant Message service.

What is the information used for?
The information is used to help analyze the amount and types of questions we are being asked. This helps determine appropriate staffing levels, and aids in training librarians and graduate students for the service. We do not use information collected through chat or Instant Messaging for commercial purposes, including marketing. We value your privacy and would never resell any patron information.

Who has access to this information?
The information collected by the library is only accessible to librarians and staff associated with the Ask A Librarian project.

Who does the library share the information with?
Statistics generated from chat logs, as well as excerpts from transcripts, may be used for reports or publications. However, information about specific individuals (e.g. IP address, E-Mail, names, phone numbers, etc.) that might be included as part of a chat transcript will never be shared outside of the University of Illinois library system.

What choices to users have about the collection, use, and distribution of their information?
Any patron that wants to have a record of the their chat deleted may email dh-ward@illinois.edu to request the deletion of their chat transcript from the University of Illinois Library database. Users will need to know the date and exact time their chat started, as well as their IP address in order to be sure the exact chat can be found.

Special notes on data collected through the AOL IM Network
AOL's collection of data via the AOL IM Network is subject to AOL IM Network privacy policies available at http://about.aol.com/aolnetwork/mem_policy and http://about.aol.com/aolnetwork/aol_pp.

The Library’s collection of data is subject to our privacy policies, which are compliant with applicable laws and regualtions. Our policy may differ somewhat from the AOL IM Network privacy policies.

The Library’s Instant Message service may use an AIM Bot. This bot does not contain any adware or links to adware.

When Instant Messaging us via the AIM network, if you type “privacy policy” into the conversation, we will send you a link to our privacy policy.

This privacy policy is publicly posted on the Library’s website and is always available on request.