Reference Management Team
As the primary group for deliberation on reference services in the Library, the Reference Management Team provides guidance and advice to the Dean of Libraries and members of the administrative team by formulating and reviewing plans, goals, priorities, strategies, policies and procedures relating to reference services; promoting awareness of and participation in reference-related activities; engaging in and advising on the assessment of reference services; assessing professional development needs for reference staff and providing appropriate opportunities for skill development; collaboratively developing a consistent, high-quality user experience; developing strategies to effectively facilitate referrals and interdisciplinary work; actively contributing to the assessment and integration of discovery services into reference work; and investigating, developing, and sharing new approaches or initiatives related to the provision of reference.
The team will work closely with others in the Library working in relevant areas (e.g. Library Assessment and Staff Development and Training), and may periodically charge sub-teams to work in areas such as assessment, policy development, technology, and training.
The Reference Management Team shall meet monthly.
The chair will be a rotating position, elected by the committee and serve a two-year term, with the possibility of reelection for one additional two-year term.
The committee is composed of individuals from each Library Division whose members are actively involved in reference services, with the Head of Teaching, Learning, and Academic Support and the Director of Library Assessment serving as ex-officio members. Additional members may be appointed to represent special concerns. Members are appointed by EC and serve 2 year staggered terms with possible reappointment for an additional term.
Additional Committee Information
Training and Documentation
- Library Chat Training Procedures
- LibChat Staff Training Guide
- Chat Reference Policy Guide
- Getting Started with LibCal Appointments
- LibCal Appointment Settings
- LibCal Appointment Forms Best Practices