{"id":503,"date":"2017-04-19T18:54:52","date_gmt":"2017-04-19T18:54:52","guid":{"rendered":"http:\/\/wordpress.library.illinois.edu\/wp-training\/?page_id=503"},"modified":"2017-04-21T15:12:09","modified_gmt":"2017-04-21T15:12:09","slug":"create-faqs","status":"publish","type":"page","link":"https:\/\/wordpress.library.illinois.edu\/wp-training\/faqs\/create-faqs\/","title":{"rendered":"Create and Edit FAQs"},"content":{"rendered":"<h2>Create FAQs<\/h2>\n<p>1. Log into <a href=\"https:\/\/illinois.libapps.com\/libapps\/login.php?site_id=5977&amp;target=\">LibApps<\/a>. A link is available at the bottom right of all FAQ pages.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-507\" src=\"http:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/Login-for-LibApps2.png\" alt=\"Login for LibApps\" width=\"1753\" height=\"574\" srcset=\"https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/Login-for-LibApps2.png 1753w, https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/Login-for-LibApps2-300x98.png 300w, https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/Login-for-LibApps2-768x251.png 768w, https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/Login-for-LibApps2-1024x335.png 1024w\" sizes=\"auto, (max-width: 1753px) 100vw, 1753px\" \/><\/p>\n<p>2. Select Answers from the top of the menu, then select Create.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-509\" src=\"http:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/Create-FAQ-button.png\" alt=\"Create FAQ button\" width=\"343\" height=\"102\" srcset=\"https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/Create-FAQ-button.png 807w, https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/Create-FAQ-button-300x89.png 300w, https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/Create-FAQ-button-768x228.png 768w\" sizes=\"auto, (max-width: 343px) 100vw, 343px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>3. Change the content tab from Ticket to FAQ.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-510 size-full\" src=\"http:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/Create-FAQ2.png\" alt=\"Change from Ticket to FAQ\" width=\"1819\" height=\"769\" srcset=\"https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/Create-FAQ2.png 1819w, https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/Create-FAQ2-300x127.png 300w, https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/Create-FAQ2-768x325.png 768w, https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/Create-FAQ2-1024x433.png 1024w\" sizes=\"auto, (max-width: 1819px) 100vw, 1819px\" \/><\/p>\n<p>4. Select the group you would like the question to be in.\u00a0 For example, the drop down menu for the Research Information Services department (RIS) has General Information and Internal Staff FAQs.<\/p>\n<ul>\n<li>General Information \u2013 public<\/li>\n<li>Internal Staff FAQs \u2013 private and only visible when logged in<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-511\" src=\"http:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/create-faq-group.png\" alt=\"Choose FAQ group\" width=\"572\" height=\"347\" srcset=\"https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/create-faq-group.png 1132w, https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/create-faq-group-300x182.png 300w, https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/create-faq-group-768x465.png 768w, https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/create-faq-group-1024x621.png 1024w\" sizes=\"auto, (max-width: 572px) 100vw, 572px\" \/><\/p>\n<p>5. On this page you only put in the question. Do not write anything in the \u201cDetails\u201d box below. To add the answer you must click Save Question and Continue.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-512 size-full\" src=\"http:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/Create-FAQ3.png\" alt=\"Create FAQ without details section\" width=\"1489\" height=\"937\" srcset=\"https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/Create-FAQ3.png 1489w, https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/Create-FAQ3-300x189.png 300w, https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/Create-FAQ3-768x483.png 768w, https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/Create-FAQ3-1024x644.png 1024w\" sizes=\"auto, (max-width: 1489px) 100vw, 1489px\" \/><\/p>\n<p>(Note: Ignore the \u201cHelpful Tools\u201d on the right side of the page. It\u2019s available in case you would like to search LibAnswers for an existing question while you are writing a new one.)<\/p>\n<p>6. On the next page, type in the answer. Assign keywords (they work like tags) if you feel there are any additional words that aren\u2019t in the question or answer text that would help people find this entry. Assign only 1 topic.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-513 size-full\" src=\"http:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/Create-FAQ5.png\" alt=\"FAQ answer page\" width=\"1301\" height=\"902\" srcset=\"https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/Create-FAQ5.png 1301w, https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/Create-FAQ5-300x208.png 300w, https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/Create-FAQ5-768x532.png 768w, https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/Create-FAQ5-1024x710.png 1024w\" sizes=\"auto, (max-width: 1301px) 100vw, 1301px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>7. To publish or unpublish an FAQ, click on Change Status at the bottom of the page. Only publish questions you are ready for patrons to see!<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-514\" src=\"http:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/FAQ-edit-status.png\" alt=\"Change FAQ status\" width=\"504\" height=\"356\" srcset=\"https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/FAQ-edit-status.png 820w, https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/FAQ-edit-status-300x212.png 300w, https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/FAQ-edit-status-768x542.png 768w\" sizes=\"auto, (max-width: 504px) 100vw, 504px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2>Edit Existing FAQs<\/h2>\n<p>1. Select Answers from the top of the LibApps menu, then select FAQ Entries.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-518\" src=\"http:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/Edit-FAQ-button.png\" alt=\"Edit FAQ button\" width=\"308\" height=\"97\" srcset=\"https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/Edit-FAQ-button.png 552w, https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/Edit-FAQ-button-300x95.png 300w\" sizes=\"auto, (max-width: 308px) 100vw, 308px\" \/><\/p>\n<p>2. On the Knowledge Base Explorer page, you can view questions by group, topic, who owns them, etc. You can also sort them by creation date, status, views, etc.<\/p>\n<p>3. To edit an FAQ, click on the hyperlinked question text. Make your changes, then click Save Answer Text.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-519\" src=\"http:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/FAQ-edit-page.png\" alt=\"FAQ edit page\" width=\"1553\" height=\"849\" srcset=\"https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/FAQ-edit-page.png 1553w, https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/FAQ-edit-page-300x164.png 300w, https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/FAQ-edit-page-768x420.png 768w, https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-content\/uploads\/sites\/23\/2017\/04\/FAQ-edit-page-1024x560.png 1024w\" sizes=\"auto, (max-width: 1553px) 100vw, 1553px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Create FAQs 1. Log into LibApps. A link is available at the bottom right of all FAQ pages. 2. Select Answers from the top of the menu, then select Create. &nbsp; 3. Change the content tab from Ticket to FAQ. 4. Select the group you would like the question to be in.\u00a0 For example, the [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":0,"parent":495,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-503","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-json\/wp\/v2\/pages\/503","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-json\/wp\/v2\/comments?post=503"}],"version-history":[{"count":9,"href":"https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-json\/wp\/v2\/pages\/503\/revisions"}],"predecessor-version":[{"id":544,"href":"https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-json\/wp\/v2\/pages\/503\/revisions\/544"}],"up":[{"embeddable":true,"href":"https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-json\/wp\/v2\/pages\/495"}],"wp:attachment":[{"href":"https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-json\/wp\/v2\/media?parent=503"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}