{"id":495,"date":"2017-04-19T18:29:28","date_gmt":"2017-04-19T18:29:28","guid":{"rendered":"http:\/\/wordpress.library.illinois.edu\/wp-training\/?page_id=495"},"modified":"2017-05-15T21:05:19","modified_gmt":"2017-05-15T21:05:19","slug":"faqs","status":"publish","type":"page","link":"https:\/\/wordpress.library.illinois.edu\/wp-training\/faqs\/","title":{"rendered":"LibAnswer Guidelines"},"content":{"rendered":"<h2>Guidelines on FAQs<\/h2>\n<p>LibAnswers is meant to help patrons find answers to common questions about the library. LibAnswer FAQs are in the form of questions and answers and\u00a0can be re-used in multiple places in WordPress and LibGuides.<\/p>\n<ul>\n<li>Before you add a new FAQ, check to see if a similar one already exists.\n<ul>\n<li>If one exists but you would like to add additional information to it, contact the owner of the FAQ.<\/li>\n<\/ul>\n<\/li>\n<li>Use keywords patrons use.\n<ul>\n<li>If you use library jargon in the answer, explain what it means or link to somewhere that explains what it means.<\/li>\n<\/ul>\n<\/li>\n<li>Make FAQ questions specific to your subject discipline.\n<ul>\n<li>General: Where can I find books?<\/li>\n<li>Specific: Where can I find biology books?<\/li>\n<\/ul>\n<\/li>\n<li>Follow best web practices, as seen in the library\u2019s <a href=\"https:\/\/publish.illinois.edu\/libraryweb\/content-style-guide\/quality-content\/\">Website Style Guide<\/a><\/li>\n<\/ul>\n<h2>FAQ Groups<\/h2>\n<p>LibAnswers has different Groups for different types of questions:<\/p>\n<ul>\n<li>General Information \u2013 meant to address questions about core content<\/li>\n<li>Departmental groups \u2013 questions related to a specific subject discipline or library<\/li>\n<li>Internal FAQs \u2013 these can only be access while you are logged in (meant for staff use, not patrons)<\/li>\n<\/ul>\n<h2>Useful Resources<\/h2>\n<h3>Step-by-Step Instructions:<\/h3>\n<ul>\n<li><a href=\"https:\/\/wordpress.library.illinois.edu\/wp-training\/faqs\/create-faqs\/\">How to Create and Edit FAQs<\/a><\/li>\n<li><a href=\"http:\/\/wordpress.library.illinois.edu\/wp-training\/faqs\/internal-staff-faqs\/\">Internal Staff FAQs<\/a><\/li>\n<\/ul>\n<h3>SpringShare Resources:<\/h3>\n<ul>\n<li><a href=\"http:\/\/support.springshare.com\/libanswers\/faqs\/add\">How to Add FAQs<\/a> (log into LibApps)<\/li>\n<li><a href=\"http:\/\/support.springshare.com\/libanswers\/faqs\/uptodate#s-lg-box-2948253\">FAQ Statistics<\/a> (log into LibApps)<\/li>\n<li><a href=\"http:\/\/support.springshare.com\/libanswers\/bestpractices\">SpringShare&#8217;s Best Practices for FAQs<\/a> (log into LibApps)<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Guidelines on FAQs LibAnswers is meant to help patrons find answers to common questions about the library. LibAnswer FAQs are in the form of questions and answers and\u00a0can be re-used in multiple places in WordPress and LibGuides. Before you add a new FAQ, check to see if a similar one already exists. If one exists [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-495","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-json\/wp\/v2\/pages\/495","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-json\/wp\/v2\/comments?post=495"}],"version-history":[{"count":10,"href":"https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-json\/wp\/v2\/pages\/495\/revisions"}],"predecessor-version":[{"id":639,"href":"https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-json\/wp\/v2\/pages\/495\/revisions\/639"}],"wp:attachment":[{"href":"https:\/\/wordpress.library.illinois.edu\/wp-training\/wp-json\/wp\/v2\/media?parent=495"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}