Reference Services at the UGL have always been proactive, including combining research services with instruction, with circulation services, and with writers workshop services. Librarians at the UGL were also instrumental in creating and implementing chat reference services.
he Reference desk at the UGL has moved many times, especially since 2005, in order to accommodate student needs. At times it was its own desk in the front of the library or in front of the courtyard. By 2011 the UGL removed the massive reference desk and instead used a “cafe” table to be more approachable to students. It was at first placed in front of the courtyard windows at the entrance of the UGL and later (2012-2014) was integrated by student study tables. For a few years it was combined with the “partner services” in the “Consultation Corner” by the Writers Workshop in the back of the Library.
Reference Desk Integrated with Circulation Services 2006-2008. This desk was removed in 2009 and was converted into a book drop.
Services from 2015 on became more integrated in the Research and Writing Consultations between the Writers Workshop and UGL Reference with librarians and graduate assistants working with the peer counselors of the writers workshop to help students through the research and writing process.
At one point in time the reference collection, on the upper level of the UGL took up a large footprint of print materials. By 2009, with the availability of online reference sources, the UGL gradually promoted these online resources and cancelled the print resources. By 2013 the UGL removed the remaining reference materials and integrated them into the circulating collection.