The University Library at the University of Illinois at Urbana-Champaign is committed to the protection of privacy for users in compliance with all federal and state laws and professional standards related to the personal information of our users. We firmly ascribe to Item 3 of the American Library Association’s Code of Ethics which states, “We protect each library user’s right to privacy and confidentiality with respect to information sought or received and resources consulted, borrowed, acquired or transmitted.” A complete list of links to the various policies in effect can be found in the appendix to this document..
Library servers are administered by the Library, as part of the Urbana campus network. Servers on the campus network are governed by several University and campus policies and standards, including Appropriate Use. The campus requires that any unit with servers keep log files of user activity, which is detailed in the Campus Administrative Manual. Campus Information Technology and Educational Services (CITES) uses security and network monitoring tools, and retains log files of network activity that may record the user ids (for remote access users), timestamps and commands issued. Log files are stored on secure, restricted access servers, and may be retained by the Library or CITES for a minimum of 90 days or upwards, depending on whether there is a specific business need to retain the information. See the pages of the Office of the Chief Information Officer for the campus for more information on these policies.
Information collected regarding the use of print resources at the University Library
It is necessary to collect certain kinds of information from you, the user, for the regular functioning of the University Library. We receive personally identifiable information from the campus administration indicating that you are a member of our academic community and, if you are a community user, essential information will be collected about you related to your library account. This information is necessary for the legitimate purposes of locating or recalling library materials, processing overdue notices and fines, adding or deleting names to the database, making collection development decisions, resolving billing matters, or investigating violations of Library circulation policies.
Any request for confidential information from patron records coming from a law enforcement officer or investigative agent of the state or federal governments, MUST be referred to the University Librarian.
Interlibrary Loan confidentiality policy
The Interlibrary Loan Department of the University Library strictly adheres to the Code for these transactions articulated by the Reference and User Services Association of the American Library Association. The only purpose for which identifying personal information is retained is for the legitimate purposes of locating or recalling library materials received from other institutions. Personal identifying information used to notify you of the availability of your loan is destroyed when you pick your loan up, leaving only the electronic circulation record of the transaction.
University Library Tracking of Private Information
The advent of electronic resources for library users has complicated privacy matters. Policies relating to the use of network resources at the University of Illinois include the Policy on Appropriate Use of Computers and Network Systems at the University of Illinois at Urbana-Champaign and the Web Privacy Notice issued by the Office of the Vice President for Academic Affairs. When you are accessing information through the use of a library computer or network, we track the following information:
- Browser type
- Internet address (IP)
- Operating system type
- Web address of the page from which you linked to our site.
We also employ web analytics to record the information listed immediately above. This software uses “cookies” to help us track this information and often these are necessary to maintain your session and preference settings in various electronic databases.
Except as mentioned for circulation purposes, the Library does not collect personally identifiable information such as your age, address, gender, ID numbers, name, or phone number. When you use our reference and/or chat services, we use the identifying information that you provide for the purpose of delivering the requested services to you and for the purpose of research to improve library services and information retrieval systems. This information is not retained longer than necessary to provide specified services to you or as specified in a research project proposal where it is anonymized. We do not make it available outside of the Library or for other purposes, except as required by law or appropriate law enforcement procedures.
Specialized Resources and Policies
Some of the units associated with the University Library maintain slightly different policies related to the use of their resources. The University Archives has a separate Website Privacy Notice and the Rare Books and Manuscripts Library maintains identifying information on individuals using their collections for security purposes.
Information collected by third-party tools in the University Library
The University Library subscribes to a large number of databases and contains links to a wide range of websites. We strongly urge you to carefully read the policies associated with these resources when you use them, because personal information that you provide could be mined for marketing or other purposes. The policies of these entities are not within our ability to control although the Library negotiate with these parties to assure the respect for the confidentiality of the information they gather. These policies are usually available at the website of the publisher or provider. Some examples include EBSCO, ProQuest, Elsevier’s Scopus and you can usually find a link to others at the bottom of their main entry page.
Policies related to the use of social media
Blogs, Twitter accounts and other social media tools are used by various units of the University Library to communicate with our users and our departments. For more information about how the University Library uses these tools, please see the Social Media page of the Scholarly Commons. For information on how you can protect yourself when using many social media outlets, go to the Choose Privacy guide and the Office of Privacy and Information Assurance provided by CITES security.
Other aspects of Library privacy
It is the policy of the University of Illinois to require permission to video/audio tape, film or take photographs within campus units. For more information about this policy and the forms that are required please go to Permission to Film in the University Library and the Campus Policy on Photography/Talent Release Form. These policies exist to protect your privacy while you are using the Library and its materials.
The University Library participates in a system of Campus security cameras. Specific policies apply to the use of these cameras and the retention of the images which they collect. These can be found in the Security Camera Policy that is part of the Campus Administrative Manual and are supplemented by state law that prohibits the recording of identifying information related to the specific material you might be using in the Library.
Research on user behavior in the Library is conducted under the rules and regulations of the Institutional Research Board for the protection of human subject at the University of Illinois at Urbana-Champaign. You can learn more about this process at irb.illinois.edu or by contacting that office at 217-333-2670 with your questions and concerns.
If you have further concerns related to the protection of your private information when you are using the University Library, please contact the Office of the University Librarian at 217-333-0790.
***This document and related University Library policies will be reviewed for update and re-approval in 2016.
 http://www2.ed.gov/policy/gen/guid/fpco/ferpa/index.html and http://www.hhs.gov/ocr/privacy/hipaa/administrative/privacyrule/