GREAT Customer Services Guidelines


Great logo. Text Reads 'GREAT'.

The GREAT Customer Service initiative was started in fall 2014, as the User Services Advisory Committee worked to draft standards for the whole library.  Their work was completed in 2015, and the full document can be found on their web page. GREAT Customer Services Guidelines

Link to the GREAT Customer Services self-assessments

Link to the GREAT Customer Services stories submission form

And read more about the GREAT Customer Services Stories of our library staff from the Growing People Blog