IT Service Management

*Service life cycle management diagram (clickable image with image map)

  • Milestones
    • Ideation
    • Exploration
    • Development
    • Decision
    • Provision
    • Document
    • Implement
    • Manage and Maintain
    • Review
  • Decision point criteria
    • Local unit approval
    • Project charter
    • Production acceptance
    • Service Commitment
    • Project Closing
    • Service Review