- Access services still being discussed – mostly Circ and ILL at this point, possibly the tech services side of Reserves/EReserves/Media as well.
- The Scholarly Commons discussions will help determine the future of Reference
- CPS wants to push out IM more, find models for collaboration between subject specialists and a centralized online or physical reference service, including the ability to deliver educational content through online reference technologies.
- As libraries are consolidated and service points closed, there will be a greater demand on CPS and TSD units – more reference questions coming into UGL and REX, more campus mail and book requests for ILL and Central Circ, etc. Need to have resources to meet these service demands.