LibQual+ Comments Sorted by Group

User Group Library Branch Discipline Age Comment
Faculty ACES Agriculture / Environmental Studies 31 – 45 More on-line journals would be helpful, and access to pre-1995 articles on-line.
Faculty ACES Agriculture / Environmental Studies 46 – 65 Instead of paper copiers in library — how about scanners so we can scan, download files? Save
paper, save cost, save jammed copiers.

Lastly, your survey STINKS, too many redundant questions. I am sure statistically sound, but
many people won’t complete it. Also, I leave some answers blank and you wouldn’t let me — so I
filled them in with ‘5’ — next time be shorter, less redundant, and allow NA rather than getting
us mad and we fill in ‘5’ which invalids your survey. You over thought it. KISS — Keep It Simple

If worried about copyright (no more risk than paper copiers) limit access to faculty/staff.
Scanners would hold up better, cost less. Fewer breakdowns from toner, paper jams, running out of

Get U.S. PVPA certificate collection from Plant Variety Protection Office.

Get microfiche or electronic access to entire U.S. Census records. Once available only on
microfische, now has been scanned and available electronically. Big help with social sciences

Faculty ACES Agriculture / Environmental Studies 46 – 65 not on campus so hard to comment about on site services but any help in using library remotely
or electronically would be good
Faculty ACES Agriculture / Environmental Studies 46 – 65 Excellent job! Thanks.
Faculty ACES Law 31 – 45 Very professional and courteous.

Wish there was easier (user friendly) on-line access to journals.

Faculty ACES Agriculture / Environmental Studies 46 – 65 ACES library is a tremendous asset for our outreach program. The computer labs are a trememdous
asset for my three classes. The impression with stakeholders is first rate.
Faculty ACES Agriculture / Environmental Studies 31 – 45 I tried to access electronic journals through the U of I Library and gave up. I have worked
with U of I in a field station for over a year and I still find U of I library website strange and
hard to navigate and find electronic journals etc. The help I got over the phone, chat and via
e-mail didn’t solve the problem and I gave up using the U of I library online resources.

I believe the library is among the best but unless we get opportunities to come and visit
and get trainings on how to use the resources – the library remains the best kept secret. I find my
way around the MU Tigers library easier because they trained us regularly on how to use it.

The library staff at the libraries at Urbana-Champaign have been very nice to me during my
brief visits when I am on campus on other missions. However, I still feel like a stranger to the
library and it is hard to access electronic journals via a field station/Extension. I used my
graduate school (former college’s) access for electronic journals but those privilidges expired.

I suggest that you organize workshops for field Academic Professions to come and learn how
to use those nice resources.

Faculty ACES Agriculture / Environmental Studies 31 – 45 I’m never quite sure what the very best search engines are to use for academic searches as they
seem to change frequently. I generally trust that the main search engines will get what I need but
actually dont know if that’s the case. Sending updates about using search tools for periodicals
would be helpful.
Faculty ACES Agriculture / Environmental Studies 46 – 65 I think the UI library system is fantastic. I am off campus an love being able to remotely
access journal article. I would encourage the collection to increase the number of online journals
Faculty Applied Health Sciences Life / Health Sciences 31 – 45 The access to electronic journals has become more consistent and efficient. Expanding the
holdings (to more journals and years) would be very helpful. Thank you-
Faculty Applied Health Sciences Other 46 – 65 As is obvious from my responses, my preference is to be able to access virtually all library
materials from my office computer (which actually is anywhere now, where I can access my office
computer on my laptop using the remote desktop connection). What is the “prize” mentioned
Faculty Applied Health Sciences Life / Health Sciences 31 – 45 The library has served my needs very well, but I mostly use the online services. All staff i
have dealt with has been extremely competent and helpful. Keep up the good work.
Faculty Applied Health Sciences Life / Health Sciences 46 – 65 Health Science materials are not easily available. Always had to wait from other library.
Faculty Architecture & Art Humanities 46 – 65 I am somewhat disturbed to see that my department’s library does not appear on the pull-down
menu (CPLA). Despite the consolidation, we are still a library with a distinctive identity.
Otherwise, I’m pretty content with the library services here. I would advise in the future making
the survey shorter. Many of the questions seem very repetitive to me.
Faculty Architecture & Art Architecture 46 – 65 need more service hours in departmental libraries.

need more staff in departmental libraries.

Faculty Architecture & Art Performing / Fine Arts 46 – 65 There are a dozen libraries across the campus, and so, I have based my response on the Grad and
undergrad libraries alone.
Faculty Asian Humanities 31 – 45 Your questions are misleading for anyone who uses a specialty collection. Overall, I am very
satisfied with the extremely good support I get from area specialists. The general rudeness in ILL
is extremely problematic, especially since I have to rely on that dept. for approximately 80% of my
research needs. The inability/unwillingness to purchase books is also a problem — I imagine you
have spent hundreds of dollars in ILL costs for me over the past year, and no books I have
requested for my basic research needs have been purchased, which I can’t imagine is efficient. And
because borrowing periods for ILL books are so short, I am forced to borrow primary texts time and
time again via ILL so that I can have them on hand for reference. Definitely not a top-notch
research library system as things stand. And for those of us doing research in many topics, easy
access to electronic sources are only part of the picture, although from your behavior and the
questions on this survey, you don’t acknowledge that many of us need print sources more urgently
than digitally available ones.
Faculty Asian Humanities 46 – 65 I am deeply concerned that proposals to merge the so-called ‘area studies’ libraries will lead
to serious deterioration in both the near-term quality of professional services, and the long-term
quality of collections. Having experienced the successive ‘consolidations’ of the departments
housed in FLB (now the ‘School of Languages, Cultures, and Linguistics), and the serious damage
inflicted on those departments, I am unable to have confidence that consolidating services for
these very different collections will do anything to improve–or even maintain–current levels of
collection quality and professional service.
Faculty Asian Other 46 – 65 Many of my answers will (would?) change if the Asian Library is dismantled and put into a
“community learning” center. Already my needs are hardly met by the Library, despite the wonderful
services that are offered by hard-working librarians. My discipline is not even recognized in your
drop-down menu above.

I depend on Inter-Library Loan. Without that service, I could accomplish very little at this
library. Without Karen Wei and her staff, I would be utterly without support in my discipline.

Faculty Asian Humanities 46 – 65 I depend strongly on the specialized resources of area studies libraries, and on the ability to
be able to browse in the Asian library. I am very concerned about the proposed plans to
“consolidate” area studies holdings. I think that is likely to reduce this library’s stellar
reputation and usability–ironically, at a time when “globalization” is the mantra around here. I
strongly oppose any attempt to dismantle the area studies libraries. In my area/field, the library
is not as good as in some others, for historical reasons, and buidling it up depends on having a
good area studies librarian and specialist services.
Faculty Biology Life / Health Sciences 46 – 65 had trouble understanding what was being asked in Qs 1-27, the phrasing of the Qs far from
Faculty Biology Life / Health Sciences Over 65 Some of my answers are based on lack of 100% complete coverage of journals and other printed
media in electronic form. I do not fault the library for not having sufficient funds for such
coverage, however. The library does an excellent job with limited resources.
Faculty Biology Agriculture / Environmental Studies 31 – 45 more easier access to find the archived journals in basement
Faculty Biology Life / Health Sciences 46 – 65 I rarely use the library now. All the cool journals I’d like to browse have gone over to the
Natural History Survey (wherever that is) and everything else is online. All the old books and
journals I might randomly browse are mostly gone, too. Not much of a library now for me.
Faculty Business & Economics Business 46 – 65 The survey started to seem redundant so I pooped out. But here is the main message. The main
building is atrocious shape but you know that already. The persistent url for eJournals is a
problem. There needs to be more user education about that and some Web pages for instruction. We
learn to find things on your Web site and then it changes and now we have to find things
differently. It makes things harder. I find the search not nearly as friendly as it might be.
Faculty Business & Economics Social Sciences 31 – 45 (1) The survey seems excessively long and not well constructed, for my taste. I am surprised if
the response rate is high.

(2) I think the search function of the library webpage got worse. I prefer the old style. A
lot of information, not well organized.

Faculty Business & Economics Business 31 – 45 While librarians provide excellent services for research and teaching, their space needs major
renovation and/or redesign.
Faculty Business & Economics Business 46 – 65 Overall, the Business Library does an excellent job of supporting faculty and helping them
integrate Library resources in the teaching mission
Faculty Center for Children’s Books Education 31 – 45 It would be helpful to have a drop off box over at the cdl and ecdl buildings. We rely on your
services, but have a hard time getting over there to return books.
Faculty Chemistry Education 31 – 45 I would appreciate more electronic resources.
Faculty Chemistry Chemical / Physical / Mathematical Sciences 46 – 65 Considering resource constraints, things are working well. Thank goodness for the British
Library’s manuscript delivery. One thing that has gotten worse lately is the search interface for
Current Contents.
Faculty Chemistry Chemical / Physical / Mathematical Sciences 46 – 65 Search for journals, books (Titles in general) is not as convenient as it could be. During the
past year, the extreme slowness of the server used for electronic journals has GREATLY improved.
Whoever is responsible, Thanks!
Faculty Chemistry Chemical / Physical / Mathematical Sciences 31 – 45 #31 – that’s my job, not the library’s job
Faculty Chemistry Chemical / Physical / Mathematical Sciences 31 – 45 Many of the survey’s question about employees and how they bahave or how qualified they are,
seem to be almost identical,
Faculty Classics Humanities 46 – 65 Hi, Paula, This is Danuta. I am utterly happy with almost all the people who work in the
Library and certainly with all the regular staff. Our librarians in Classics are simply amazing. My
only serious complaints concern: 1. quiet (everywhere) 2. hours (weekends etc.) 3. comfort
(agonizing to sit in for 8 hours a day) 4. lack of in library teaching rooms for subjects that
require books. But amazing in all other respects!
Faculty Classics Humanities 46 – 65 I wish to commend in particular and to the highest degree the extremely high

quality of the assistance consistently received from the Classics Library staff

(Karen Dudas and Bruce Swann): they are knowledgeable, eager to help,

respond to inquiries in a prompt and informed manner, are very friendly and personable.

Faculty Education & Social Science Other 46 – 65 This survey is a disaster. A nine-point scale — with three questions for each item…are you
serious? It took me three times even after I stopped answering questions!! Why so many questions
about “caring library members?” And, the library webpage is the least helpful webpage that I can
imagine. Why is it so much harder to use than google. Its too cluttered.
Faculty Education & Social Science Education 31 – 45 I appreciate that I can email staff members and they respond back to me in a timely fashion. I
believe that the library needs to do more to help with copyright issues as they relate to online
learning environments.
Faculty Education & Social Science Social Sciences 31 – 45 Things that I most value at library are: (1) access to online journals and searchable databases
in my field, (2) having books I check out sent to me via campus mail, (3) subject specialist
(Allison Sutton is terrific), (4) being able to have library-owned or not owned articles scanned
and sent to me electronically, and (5) teaching support (via e-reserves). Overall I have been very
Faculty Education & Social Science Social Sciences 31 – 45 main problem I have with library services is that I am an Endnote user and the library gateway
has been very difficult to coordinate with this program and the tags seem to change often and
without warning; this was not a problem at the last university I was employed at, so I am puzzled
by it and find that it costs me significant time.
Faculty Education & Social Science Labor and Industrial Relations 46 – 65 ILIR library has been distributed and lost access. Apparently because of licensing of journals,
public access to state-funded library resources has been narrowed. Library is no longer a real
public resource.
Faculty Education & Social Science Social Sciences 31 – 45 a wonderful library.
Faculty Education & Social Science Social Sciences 31 – 45 My only complaint is the system for reserving videos for class. Every fall I have a problem
where the video I have reserved is given to someone else on the day I have requested it… Could
you please come up with a better system?
Faculty Education & Social Science Social Sciences 46 – 65 Navigating the website stinks, with timeouts and having to repeatedly enter the long ID
Faculty Education & Social Science Library and Information Science 46 – 65 NA
Faculty Education & Social Science Education 46 – 65 I really appreciate thev library but this survey is pretty bad. Nine point scales are very
difficult to use and the first two categories are overelapping.
Faculty Education & Social Science Education 31 – 45 I am very pleased with the overall quality of the UIUC library. I find the Education librarians
and staff very helpful. If the person helping me is unable to answer my question, he/she always has
a more experienced librarian follow up. I also appreciate the library’s capacity to help me obtain
materials that are not available through our own library. My only “complaint” is that I find the
new webpage design difficult to use. I tend to go to the Education Library homepage in order to
conduct my search now.
Faculty Education & Social Science Library and Information Science 46 – 65 Some parts of the library are more user centered than others. It’s clear that some service
points have worked more with customer service and treating each person with respect and in a caring
manner. The facilities in some areas need to be updated– old furniture could be more comfortable–
more small intimate spaces for studying.
Faculty Education & Social Science Education 46 – 65 In general, i am quite pleased with library services, especially the wonderful assistance that
Nancy O’Brien provides. There are , however, some journals to which the library could subscribe
either hard copy or electronic.
Faculty Education & Social Science Social Sciences 31 – 45 The library is generally excellent and I find the staff very helpful. I am sometimes frustrated
that the library is not open on, for instance, Saturday mornings. Generally, I am VERY impressed
with the resources available and the helpfulness of the staff.
Faculty Education & Social Science Education 46 – 65 Recently I’ve had difficulty with my e-reserve course materials. For example, this semester
there were at least 10 articles that were supposedly posted on e-reserve, and then I found out from
students that the articles were “blacked out” and they couldn’t read them. I brought this to the
attention of the library staff and they reacted courteously and quickly, indicating that there had
been a technical glitch although they weren’t sure which documents were effected. It would have
been helpful if they could have sent out a general email message to alert faculty who had e-reserve
materials to just double-check those materials to see if the glitch affected their materials. Also,
I sent some journal articles to be added to my e-reserve course materials this semester, and
unfortunately I didn’t realize that I had sent a doubl-sided copy instead of a single-sided copy.
However, whoever entered this journal article into e-reserve didn’t notify me that there was an
error, so I thought things were fine until the students notified me that pages were missing online.
If someone had emailed me about this, I could have sent over a single-sided copy sooner, thereby
eliminating the confusion for my students.
Faculty Education & Social Science Education 46 – 65 The librarians I work with in Education and Social Sciences, African and African American,
English, and the School of Library Science are knowledgeable, helpful, pleasant, and
Faculty Engineering / Grainger Engineering / Computer Science 31 – 45 My primary desire is to have more the of older journal articles available on-line.
Faculty Engineering / Grainger Engineering / Computer Science 31 – 45 They are in general excellent. I would like simpler access to ISI resources via the web
Faculty Engineering / Grainger Engineering / Computer Science 31 – 45 I wish we had here a better access to the electronic versions of journals. Maybe I was spoiled
in my previous university but I am still using the resources there for older issues of journals for
which apparently we do not have access from here.

In terms of equipment, I would like to see that you activate the double sided printing
feature of the copy machines. They all have the feature but it is not active. Do you realize how
much paper is wasted in a public library already?

Faculty Engineering / Grainger Engineering / Computer Science 46 – 65 ALWAYS do whatever you need to retain Bill Mischo.
Faculty Engineering / Grainger Engineering / Computer Science 46 – 65 Many of my students like to meet in coffee shops (rather than in my office) to discuss
coursework or research. I do it because students like it — it would be GREAT if Grainger had a
small coffee shop, then we could meet there.
Faculty Engineering / Grainger Engineering / Computer Science 31 – 45 1) The best library is like a utility (by which I mean water of electricity): precisely because
it is indispensable, one should be able to take it for granted —so much so that when it works as
it should it becomes practically invisible. 2) I have noticed that the library seems to want to
take responsibility for providing (and running) fancy physical space (“commons” or whatever the
name) for students and faculty to study and work. I think this should not be a part of the
library’s mission. It is a terrible distraction and a waste of money. The money should be used for
books, which books we can study in our offices or at home.

3) There is sonething peculiar to this library, something I have not seen in the library of
any of the other universities I have worked for or attended in the past. Our library seems to want
to have numerous librarians who aspire to be scholars in this or that area of enquiry. This state
of affairs has remained a mistery to me. We have a department for each important field of
intellectual endeavor, and these departments are the right place for scholars to be doing research
AND TEACHING in the company of (and in competition with) their intellectual peers. In other
universities, if you want to be a scholar in, e.g., art history, you apply to the department of
that name, not to the library. You apply to the library if you want to serve the patrons of the
library (and what a noble profession that is!) It is the patrons that are scholars, not the
librarians. That is the case in all the universities I have been to (and there have been 6), but
not in Illinois. Why?

Faculty Engineering / Grainger Engineering / Computer Science 31 – 45 Full online access to all journals is the largest roadblock. Older journal articles should be
online by now (a scan is fine). This may be out of the hands of the library however.
Faculty Engineering / Grainger Chemical / Physical / Mathematical Sciences 31 – 45 In order to use library resources efficiently I would suggest that lectures and free training
courses on using resources would be necessary to be provided for faculty/staff and students
Faculty Engineering / Grainger Engineering / Computer Science 31 – 45 To explain some of my responses above: – Grainger’s hours during weekends, especially during
breaks, are insufficient. The physics and math libraries are much worse even than Grainger. – At
Grainger, in particular, I frequently am unable to find a book that is listed in the catalog as
being “on the shelf”. I don’t know whether Grainger has a high robbery rate, is bad about
reshelving in a timely manner, or rarely checks for misshelved books.

– Newer academic papers (say, post 1993) are almost always trivial to find on the web
through public sources. I rely on the library for access to academic papers from before 1993. Yet,
we seem to preferentially subscribe to newer material rather than older. Example: SIAM Journal of
Computing. We subscribe for electronic material from SIAM only post 1997. Yet this journal has been
in publication since 1972. (We have the print version, but this doesn’t help me very much at 6am
Saturday morning).

Faculty English Humanities 31 – 45 Library staff in English and other subject libraries do a critical job with rare diligence and
skill. My central concern with the library is to retain and expand subject area expertise in
disciplines like literary studies. I’d also like to increase access to archival and special
collections, and to simplify the overly complex array of online databases, catalogs, etc. Why, for
instance, can we not do a simple catalog search direct from the main page? I want no add-on google
or other searches, and no extra clicks, just: author, title, click.
Faculty English Performing / Fine Arts 31 – 45 Love the ability to have materials mailed to office! LOVE IT!
Faculty English Humanities 46 – 65 I know arguments are being made that UIUC is not Harvard, Yale, or Princeton and therefore
cannot be expected to have a library that approaches the facilities at those institutions. But I
would point out that if you told the Engineering, Super-computing, or Biochemistry Depts. that they
could hardly expect the kind of start-ups for labs that Berkeley or UMichigan, or MIT get, I doubt
that they would nod sagely and pad solemnly back to their crumbling labs. One of the selling points
that brought me to this campus was the beautiful library and the tour I was taken on by Professor
Jack Stillinger. It seemed to me symbolic of a life of the mind respected by this institution.
Since those days, we’ve heard about nothing but cutbacks, mold in the Rare Book Room, and foolish
consolidation of resources ad nauseam. This is short-sighted and foolish. The administration should
listen to the faculty and the librarians, and get the sciences to back the arts/humanities. The
latter have never been sponsored by big business, but they do bring in the fees and should be
acknowledged for the work they do. Unless, of course, UIUC has decided to become an
anti-intellectual polytechnic; in that case, I can only offer my warmest commiserations to the few
noble souls who are trying to do their best with a pittance in a potentially wonderful
Faculty English Humanities 46 – 65 Please don’t spend library budget on comfy chairs–we don’t need Starbucks, we need a research
library–and what we’ve had is the best public university research library. Why mess with the ONE
THING at Illinois that is TRULY #1?, that UNIQUELY attracts and retains faculty here? Further cuts
to library hours, microfilm and archive access, (that is, hours & machine locations, collection
and staff size in specialist libraries, purchase of university press titles, will devastate the
performance of faculty in the humanities and squander the investments of a century to build that
research library. The library has done many, many things to innovate in user services, online
access, shared facilities. They are enough to accommodate non-regular users, until we get an
endowed undergrad library. But we can’t let non-regular users overpower our research agenda and the
library’s unique assets in filling them. The only need in spatial/ergo improvements is for
classroom space, and it would be far more cost-effective to build one or two wired classrooms in
‘dead’ space (e.g. 4th floor) than to convert departmental or main libraries that are so
architecturally specialized as to require exorbitant renovations. It would also be better to
protect opening hours for existing specialist spaces than to renovate spaces with twirly chairs
that will merely attract non-serious users (i.e. snackers) while pushing research materials
offsite. It is NOT the library’s job to provide endless work and classroom space that the
departments and colleges have buildings to house; that is not unit-based accounting. As for
reducing budgets in print areas, I would strongly recommend that we discontinue buying ‘browsing’
titles, coffee table books on home decoration for the undergrad library, general-interest books on
research topics (i.e. popular biographies of historical figures); let the smaller university
libraries or commercial outlets supply those, and free up our budget for the university press books
that our faculty use (and earn tenure with). Not buying the books needed for our mission is a false
economy. Every semester the balance of my ILCSO books to onsite borrowings skyrockets: what is
faculty ILL costing the university? And why should students come here if we don’t have anything
they can’t get on the internet?

The amount we have electronically is amazing; let’s streamline and sort student access by
just a little tweaking, eliminating ‘dead’ links and excess gateway pages, rather than buying more,
more, more routes to the same info.

Thank you for conducting the survey.

Faculty Geology Chemical / Physical / Mathematical Sciences 46 – 65 Service from the local library staff is great. They are knowledgeable and efficient. They
respond to urgent situations well. I would be lost without them. The library website is unintuitive
and difficult to use in many ways. Without library staff I would not be able to locate many
Faculty Geology Chemical / Physical / Mathematical Sciences 31 – 45 The electronic interface is the most important thing in my library experience. Getting pdf’s of
articles is 90% of my library experience, so anything that makes on-line browsing, reading, and
book ordering easier would be best for me. The interface is very important!

For example, I would like to be able to conveniently remote browse the stacks.

Faculty Geology Chemical / Physical / Mathematical Sciences 31 – 45 More funding for more electronic journal subscriptions is the most important concern for
Faculty History, Philosophy and Newspaper Humanities 46 – 65 I suffer from the well-known generational problem that keeps me from being entirely conversant
and comfortable with the new electronic sources of info. Generally, when I ask for help or
assistance, I get it, but it may be that I will never overcome the sense of being out of my
element. On the other hand it is true that I can now access kinds of information that formerly were
unavailble or difficult to find and use. I also appreciate the speed with which many materials can
be accessed. I remember less the fondly the days when, as a historian with diverse interests, I
would traipse from one campus library to another. Such trips are now far less necessary.
Faculty History, Philosophy and Newspaper Humanities 31 – 45 This is one of the poorest run libraries in the country. Staff morale is low and general staff
members are consistently rude, bored, or unhelpful (“it’s not my job” attitude). The facility is
beneath sub-standard. Peeling paint, filthy floors, dust, garbage, and old furniture in the
hallways. The general stacks are kept too hot and full of dust, mold, garbage, old equipment, and
even office supplies in one area. I often find that the university did not acquire a book I need
(recent scholarship)–or that a series was started, but then only sporadically purchased (as in
vol. 1, 3, and 5 of an author’s works). But considering how the books are housed and treated,
perhaps it’s better not to have acquired them in the first place. Much improvement is needed. First
and foremost, a new building in which to house the collections. The current building is not worth
renovating. But the current administration and staff should at least take care of what they have,
clean up the stacks and hallways, put the old card catalogues in storage where they will not be a
fire hazard in the hallways, haul away old furniture, scrub the floors, keep the libraries and
desks neat and orderly, get rid of unprofessional and filthy signage. Someone needs to walk around
this place with his/her eyes open, take note of the things that CAN be cleaned up and fixed, and
then get the staff on board to DO it. Just cleaning up would probably improve morale and perhaps
lead to better things.
Faculty History, Philosophy and Newspaper Humanities 46 – 65 Both library and staff are wonderful but must guarded. The loss of the Labor Library
represented a loss because the subject specialist is far below the level of expertise and service
we experienced in the past.
Faculty History, Philosophy and Newspaper Humanities 46 – 65 We are all extremely privileged to have at our disposal one of the world’s great
Faculty Illinois History and Lincoln Collections Chemical / Physical / Mathematical Sciences 46 – 65 Dis-satisfaction with library services reflect the increasing difficulties in accessing the
Illinois History & Lincoln Collection, which is the only thing I want from you. I will put up
with whatever obstacles you construct to use it, but respect the library in general less and less
with every obstacle, and will support the library less and less with every obstacle.
Faculty Illinois History and Lincoln Collections Humanities 46 – 65 Please preserve the Illinois History and Lincoln Collections as a separate unit.
Faculty Illinois History and Lincoln Collections Agriculture / Environmental Studies Over 65 Restore the Illinois History and Lincoln Collections. Change plans to close these offices
Faculty Interlibrary Loan and Document Delivery Agriculture / Environmental Studies 46 – 65 mailing to my campus office is a wonderful service. thank you for that!
Faculty Interlibrary Loan and Document Delivery Humanities Over 65 The library’s web site, so it seems to me, is set up by people who are proficient at web sites,
and probably enjoy working with them, but who are not very bookish themselves. I am one of those
queer old ducks who lives in books. I find that the changes in the library’s web site over the past
several years have , without exception, made using library materials more cumbersome and difficult.
I get the impression that whoever is making them just does not know what he is doing–with respect
to actual use of the library. I have in mind especially the old “gateway” and the library’s online
reference and research materials.
Faculty Law Law Over 65 Paper collection in my field has become worthless in terms of acquisition and processing in the
last 10 years. Electronic collection is fairly good, but does not make up for the huge gaps in the
paper collection.
Faculty Law Law 31 – 45 I was very disturbed by the massive movement of materials in the Main Library to Oak Street,
which has made on-site searching of certain valuable materials extremely difficult. The transition
was not explained adequately and remains a considerable challenge for those who rely heavily on
open stack access to historical materials. Whenever I visit the stacks of the Main Library in
search of items published in the late nineteenth or early twentieth century, I can discern no rhyme
or reason to what moved and what stayed. Have the principles upon which materials were moved been
explained in a memorandum to library administrators or staff and/or to faculty? If so, please share
it will me at the e-mail address below, as it will assist me in figuring out what stayed and what
moved. I hold the Library and its staff in great regard, but this transition has been a nightmare
for me. Thanks!
Faculty Law Agriculture / Environmental Studies 46 – 65 off campus use is sometimes difficult, but possible.
Faculty Library & Information Science Library and Information Science 31 – 45 There is a need to maintain collections in different disciplines, such as LIS, Communications,
Social Sciences, Humanities.

There is real danger of destroying the social and intellectual value of the library by
subjecting it to simplistic cost benefit analysis or similar engineering techniques that have no
sense of the knowledge value accumulated in professionally selected collections. Regardless of what
computer scientists and MBA-types think there immense value in monographs for the purpose of
advancing research. Research libraries should serve the research and teaching goals of the
university and this includes having well-trained professionals.

Faculty Library & Information Science Library and Information Science 46 – 65 I could not do my work half as well without the ease of access to I-Share collections.
Faculty Library & Information Science Library and Information Science 46 – 65 In my case the departmental library (LIS) provides excellent service both remotely and on site.
Service from other services points (main stacks, other departmental libraries, Undergrad) is
generally good. I have had some problems with quality control in e-reserves.
Faculty Main Stacks / Circulation Education 46 – 65 Often using a data base I cannot access a full text article even though the page says I should
be able to. This is frustrating.
Faculty Main Stacks / Circulation Architecture 31 – 45 The library is absolutely fundamental to my research. The research materials that I use come
from two sources: printed material (journals, books) and online services (JSTOR, BHA, etc.) I find
that our electronic resources and reference help are excellent. Unfortunately, our print material
is not on par with these other resources. More and more recently, I have looked for standard books
in history, classics, Italian studies, history of ideas, etc to discover that we do not own these
books. The physical situation in the stacks is absolutely awful. The reputation of this library is
stellar. I spent last spring on the east coast and professors from NYU, Columbia, and Princeton all
knew our campus for one thing – our library. Will we be able to maintain this sterling
Faculty Main Stacks / Circulation Humanities 31 – 45 I am happy with the library. I wish the state were giving us more money to maintain our
standing among large research libraries. I don’t mind the changes proposed in History’s library,
but please leave some open space for work, thinking, reading.
Faculty Main Stacks / Circulation Architecture 46 – 65 Some of my dissatisfaction results from the shifting of materials in the main stacks. This
could have been handled in a more systematic way that did not confuse those of us who still had to
use the materials. Other dissatisfaction comes from being in architecture and not having materials
that we require for our work in the art and architecture library. For faculty the materials in art
and architecture and City planning library are very important and to find that they are spread
around to so many locations inhibits progress.
Faculty Main Stacks / Circulation Engineering / Computer Science 31 – 45 I primarily use library resources via the web
Faculty Main Stacks / Circulation Library and Information Science 23 – 30 Clean up the stacks. Move the card catalogs somewhere else as they seem to take up valuable
space. Add another coffee shop in the Main Library- the Undergrad cafe is always way too busy.
Better signage would be nice too.
Faculty Main Stacks / Circulation Humanities 46 – 65 This is not so much about library services as about this services. Why would you set it up this
way–of COURSE my “desired” service level is always going to be high.
Faculty Main Stacks / Circulation Social Sciences 46 – 65 Cutbacks over several years have hurt the collection especially of less popular topics.
Unfortunately, the library is often the only source for some of these, while info on “popular”
topics can be found in other venues. This hurts those doing more esoteric (and possibly more
cutting edge) research.
Faculty Main Stacks / Circulation Chemical / Physical / Mathematical Sciences 46 – 65 Discipline also medieval British history; use of stack’s physical materials vital
Faculty Main Stacks / Circulation Library and Information Science 31 – 45 Compared to undergrad, the services offered are amazing. Grad school was leaps and bounds
better due to our access and collections. However, it was difficult to find my way around. I had to
learn from experimenting. The LIS program did offer a lot of intro courses that helped. Personnel
at the library was amazing compared to anywhere I have ever been. Not much space to study or meet
Faculty Main Stacks / Circulation Languages / Linguistics 46 – 65 Paula Carns is a true asset for those of us working in Spanish. She is fantastic.

This library is one of the reasons why I stay at this institution: please keep it as good as
it is!

Faculty Main Stacks / Circulation Chemical / Physical / Mathematical Sciences 31 – 45 Overall I am very satisfied with library services!! One slight frustration is the movement of
physical resources (books, journals) to Oak Street away from on-campus libraries.
Faculty Main Stacks / Circulation Languages / Linguistics 31 – 45 My most pressing complaint is that the library search engine is extraordinarily difficult to
use and very frustrating. The website in general is confusing to navigate; login from my home
computer involves too many different pages and links to click, and there are too many popup
windows. Accessing electronic journals is complicated and time-consuming.

In the Main library, often I cannot find books on the shelf which are listed as checked in.
Several times I have been looking in the stacks and the lack of light has been an problem – light
bulbs are often burned out. I am also disturbed by the mold problems in the Rare Book archives.

The service I receive from Library employees is generally excellent, but I am disturbed by
what I perceive is a loss in funding to care for our library’s collections. If our library is to be
truly world-class, why can we not fund the infrastructure necessary to support it?

Faculty Main Stacks / Circulation Humanities 46 – 65 You should provide access to Oxford Scholarship Online
Faculty Main Stacks / Circulation Other 31 – 45 Overall, I think the library staff is doing an exceptional job. The folks, especially Melanie,
who are responsible for E-reserves are really amazing.
Faculty Main Stacks / Circulation Humanities 46 – 65 I am very concerned about the possibility of diluting the superb government documents library
by blending it in with reference. That would be a big mistake.

I am saddened, if not horrified, to see that the Undergraduate Library is becoming less of a
library and more of a study center. At the same time, I have always thought that the Undergraduate
Library wastefully purchases many books that do not need to be in an undergraduate library.

Faculty Main Stacks / Circulation Humanities 31 – 45 It is all well and good to keep the undergraduate library open until the wee hours of the
morning but it doesn’t help those of us who need to use the stacks or departmental libraries that
close earlier and earlier.

Quiet space: enforcing cellphone, low voice and inaudible earphone rules would go a long way
to maintain some quiet areas.

Faculty Main Stacks / Circulation Business 46 – 65 Please clean the stacks, provide better lighting, and a few more small table spaces.

I think our library is an incredible resource. I am awed every time I receive a book (at no
charge) through interlibrary loan. The specialized libraries greatly add to our mission, support of
faculty/student work, and set us apart from other systems in the world. Again, our UIUC library
system is very, very special.

Faculty Main Stacks / Circulation Languages / Linguistics 31 – 45 Hate Dewey Decimal

Dislike sliding shelf stacks

Very upset about transfer of so many materials to Oak Street location. It hinders the kind
of browsing that has been so fruitful in my learning and research expansion.

Faculty Main Stacks / Circulation Other 46 – 65 As more and more diverse students are studying in the university, please hire more ethnic staff
with international background. Train the library staff to help all people equally irrespective of
their color, country, sex and ethnicity.

Thanks and keep up the excellent work and make this library one of the best in the world not
by number of volumes but by excellent service without any bias.

Faculty Main Stacks / Circulation Humanities 46 – 65 Overall, I’m very happy with the library. It’s an amazing resource for my work. I would like to
see some of the hours extended during weekends and breaks.
Faculty Main Stacks / Circulation Humanities 31 – 45 The facilities are eplorable. The atmosphere is demoralizing. The treatment of the books is
uncivilized. It’s the worst library I’ve ever encountered in the U.S.
Faculty Main Stacks / Circulation Business 31 – 45 The shelves are many times too disorganized. Lots of books on the floor. I think it needs more
staff for this. Having a place around the shelves to sit and look at the books you’re consulting
would help a lot.
Faculty Main Stacks / Circulation Library and Information Science 31 – 45 The library should provide a better space, ideally a separate room equipped with state-of -the
-art technology and staffed with trained staff, to access its vast microfilm and microfiche
Faculty Main Stacks / Circulation Humanities 46 – 65 *Services, personnel, and resources in Classics Library are excellent

*Wireless access is improving — thank you!

*Lack of quiet space — too much loud chatting going on not only in corridors but also in
library quiet spaces

*Removing books from the History Library is an absolutely *horrible* idea!

Faculty Main Stacks / Circulation Social Sciences 23 – 30 1. my most used library is NOT EVEN ON THE LIST: CPLA, so I see how important that is! We don’t
have a real subject specialist who knows about urban planning materials.

2. The library fails to have full electronic subscriptions to the major journals in our
field (JPER, JAPA) and has lost many back issues’ hard copies.

3. UIUC needs a GIS library and librarian who can deal with this increasingly important form
of data/information and provide support for the associated software. (see UNC’s GIS library for an

Faculty Main Stacks / Circulation Administrative / Campus Unit 46 – 65 Wish I had more time to tap into library resources. I know they are there and important to the
University . ..and often desire to get there to see what is available to help in work challenges,
or operations management, but just cannot carve out the time. So, if i could use the resources from
my desk, would I?
Faculty Main Stacks / Circulation Social Sciences 31 – 45 The most important online resource to my discipline is now Communication & Mass Media
Complete. It is shameful that our library does not subscribe to this.
Faculty Main Stacks / Circulation Social Sciences Over 65 Over a decade or more I have expressed the following concern to various relevant folks. We have
a one of the best computer science, high technology groups in the world. We have one of the world’s
best libraries. Why is it that these two centers of excellence cannot be brought together so that
we lead in the places they overlap (e.g., the library interface) rather than lag behind other
Faculty Main Stacks / Circulation Humanities 46 – 65 Need more staff to make sure that print materials can be found in a timely manner. Too many
times the materials I need are marked as missing.

Also, more resources need to go to the humanities collections.

Faculty Main Stacks / Circulation Social Sciences 31 – 45 Some library units provide excellent service. Others provide terrible service. I have tried to
answer the questions that pertain to service by averaging the two together. On question #14,
“Availability of subject specialist assistance”, it doesn’t matter how available a subject
specialist is if they can’t or won’t answer your questions. It was hard to reflect this fact by
clicking the little circles. The important thing is to have good people on the desk.
Faculty Mathematics Chemical / Physical / Mathematical Sciences 46 – 65 The Mathematics Library is one of the strongest assets of the Department of Mathematics
Faculty Modern Lanugages & Linguistics Humanities 46 – 65 These question do not distinguish between what we are currently getting and the plans to make
drastic changes in the service models. The library is turning into a place for juvenile
techies–whatever their biolgical–and no I am not a Neanderthal.

I do not see how this survey can be useful

Faculty Music Performing / Fine Arts 46 – 65 The music library is great!
Faculty Music Performing / Fine Arts 31 – 45 The Music Library has a wonderful staff, but it needs more funding for periodicals, research
materials, and basic staffing (including the second floor reference station). The library needs to
be open more hours on a daily basis. It is nearly impossible to teach a 9 am graduate reference
class using library resources when the library does not open until 9 am!
Faculty Music Performing / Fine Arts 31 – 45 The U of I has a fantastic library system. I have three concerns:

1) Staying up to date in print collections when resources seem more devoted to on-line
sources. For musicians, scores in the music library are the basic materials we work with every day.

2) Putting materials on reserve for a class is inflexible and difficult. At other comparable
institutions at which I ‘ve worked, it was quick and simple.

3) Student workers not discharging returned materials at the Music Library. This happens far
too frequently.

Faculty Music Humanities 46 – 65 I’m very happy with the Music Library. The Main Library more often fails to have something I’m
looking for.
Faculty Physics / Astronomy Chemical / Physical / Mathematical Sciences Over 65 The best thing the library could do for me would be to

announce and enforce an ABSOLUTE BAN ON CONVERSATION on library premises.(The constant
yammering by other users is for me the major deterrent to on-site use).

Faculty Physics / Astronomy Chemical / Physical / Mathematical Sciences 31 – 45 Books of interest are invariably checked out. Online resource access is often slow.
Faculty Slavic and East European Humanities 46 – 65 There is a huge variation in staff performance, and I have had some truly awful experiences in
the last year and some stellar experiences. When it is good, the library is very very good. And it
is people who make it so.
Faculty Slavic and East European Humanities 31 – 45 Slavic and East European reference service is outstanding!
Faculty Slavic and East European Humanities 46 – 65 Would like easier access to electronic journals via library site.
Faculty Undergraduate Agriculture / Environmental Studies 31 – 45 Overall my experience has been positive. The only frustrations I ever have include chasing
after an article on the webpage that appears to be accessible online, only to find out it’s not
(you have to pay or it’s only the abstract that is available). That’s time consuming and
frustrating. Other than that, I love how easy it is to order materials that are not accessible on
the site and have them delivered through campus mail. That’s a huge plus.
Faculty Undergraduate Humanities 31 – 45 I use UGL the most for teaching and the main library for research (combination of English, Mod
Lang, Hist & Newpaper). I probably GO TO UGL most often. My rating of staff/service would vary
widely and in fact wildly from UGL to the main library (and indeed within different areas of the
library). I find the non-student staff that work circulation desk in UGL to be abysmal:
inefficient, error prone and generally barely competent. The student workers are at least cheerful,
although they tend to have less experience. I use the media collections _a lot_ and I have *never*
been able to get service in less than 15 minutes. It regularly takes 30-40 minutes if I have a
“special problem”, which I often do (and they rarely are that “special”!). One would think I was
exaggerating, but I’m really not! The circulation staff at the main library is not great either,
but I manage to avoid them most of the time by having books sent to my office whether possible. All
of the staff in the specialized libraries are great.
Faculty Undergraduate Other 31 – 45 everything is great, except the media services. regular staff are great. but, desk workers are
poorly trained and not knowledgeable. the fact that videos/dvds circulate is a MAJOR problem for
those of us who teach media. the reserve system could be much more sophisticated to accommodate
teachers’ needs. The fact that you do not include film/media studies above in the choices for
discipline illustrates the library does not prioritize those issues, despite the EXCELLENT
collection you have.
Faculty Undergraduate Other 31 – 45 City Planning and Landscape Archcitecture not listed in question 39! That is the library I use
the most.

My discipline is not listed either.

Faculty Undergraduate Life / Health Sciences 46 – 65 Will you every revive a version of the old browsing room – perhaps at the undergrad library? it
is difficult to view and access the newer fiction and nonfiction books in the library’s collection
at the present time.
Faculty Undergraduate Social Sciences 46 – 65 I am new to the university, so I haven’t used as many of the library’s features except for the
journal databases. I will use it more with students when I teach next fall.
Faculty Veterinary Medicine Veterinary Science 46 – 65 Library staff and facilities are fine. The one thing I struggle with at times is the inability
to do some of my work at home due to subscription issues. I like to use Reference manager for my
citation management and I cannot get access sometimes. Also, there are times when I am working on
campus and still cannot get access to a journal paper unless I go to the Library site first. This
is not a huge problem but research tends to be quite dynamic and I do not like being “stuck” in a
particular part of the network to take care of things. I also am still sometimes frustrated that
the library catalog is not more integrated with everything else.

Overall, the library is a wonderful resource and I greatly appreciate the high quality of
the staff and the collection. I actually do not expect it to meet ALL my information needs. It is
most important to me that it be accessible with as few extra clicks as possible.

Faculty Veterinary Medicine Veterinary Science 46 – 65 The University Library website is useless to me. It consumes time. I wind up, giving up on it’s
obsolete frames, and going directly to Google or Google Scholar and, if the article is not
available, I usually do without it. Occasionally I ask a graduate student, associate, or assistant
to find an article through the library system. We need to be able to use Google for more journals
without running into subscription pages that deny access or expect to be paid to download articles.
I almost never use them.
Faculty Other 46 – 65 Q39: City Planning Landscape Architecture Library
Faculty Agriculture / Environmental Studies 46 – 65 Off campus Extension position. Am not aware of how to access the library. I am sure it would be
helpful to have access.
Faculty Life / Health Sciences 46 – 65 Overall, the library does a very admirable job. Sometimes I am distressed about seeing staff
who are minding the checkout desk sitting there reading personal books or chatting on the phone. In
these days when all the departmental funds are being cut, can’t some “work” be found for these
souls to do?!
Faculty Other 31 – 45 Have never been to the U of I library.
Faculty Agriculture / Environmental Studies 31 – 45 Ridiculous framework for your survey – after about 5 questions I could care less – “minimum,
desired, and perceived” with 27 little radio buttons???????? My head hurts just looking at it. Take
some time and devise a reasonable survey.
Faculty Engineering / Computer Science 46 – 65 I am delighted with access to electronic journals and with availability of books, CDs, and
videos, both on campus and via I-SHARE. Rarely do I seek a book or CD that is not available. I am
saddened by the cancellation of some subscriptions to journals that I use, and by the reduction of
open hours.
Faculty Engineering / Computer Science 46 – 65 I’m new faculty and I’m still finding my way around. I was glad to receive email about library
services, but have not had the opportunity to browse the library. I have found the web interface
helpful and I have taken advantage of web access to journals and proceedings. Is there any
orientation material other than the email of February 12th? (It would have been even more useful
when I started in October.)
Faculty Humanities 46 – 65 This is truly a stupid survey, badly written, mixing touchy-feely stuff with true
information-seeking questions. The new library gateway on line is confusing and is far worse than
the previous version. The stacks are more and more difficult to use.
Faculty Administrative / Campus Unit 46 – 65 what a terrible survey … questions that don’t make sense

redundant questions … can’t leave them blank

can’t undo entries

There’s so much clutter that I can’t communicate what I think is important — the library
does so much so well that it is a shame that it is represented by this survey

Faculty Humanities 31 – 45 I have been deeply disappointed with the library system at UIUC. I can never locate the books
that I am searching for when in the stacks, and I am appalled by how poorly the facilities are
maintained (books all over the floor, broken desks, and not an employee to be found). While at my
previous university I regularly patronized the library for research and writing purposes, I never
bother here at UIUC.
Faculty Social Sciences 31 – 45 My Library is not listed!!!!!!!!!!!!!!!!!!!! City Planning and Landscape Architecture is not on
the list. So all the questions I answered refer to CPLA. Also the way the move of CPLA is being
handled is disturbing at least. Little communication and concern for the departments involved. I
have noted some passive aggressive behavior and resentment on the part of ACES library staff in
this process, which is making the process even more difficult.

Also I think the state of the main stacks is a disgrace! Apart from being dangerous with all
the book on the floor it is very difficult to find anything. I am really shocked at how
disorganized it is and that we are supposed to have the biggest and best library in a public

Graduate ACES Agriculture / Environmental Studies 23 – 30 I use the on’line library gateway, but find it very hard to use. The searches seldom generate
what I need and when they do, the articles are never accessible. I’m off campus, so I need
something that can instantly give me the articles I need.
Graduate ACES Agriculture / Environmental Studies 23 – 30 Extending the ACES library hours at night and during the weekends would be helpful. I am amazed
that there are no libraries open past 7PM on Fri or Sat nights, which is pretty bad for a Research
Graduate Chemistry Chemical / Physical / Mathematical Sciences 23 – 30 I have only had navigational issues since the library website was overhauled 1-2 years ago. The
ILLiad sites and results from book searches can be a bit overwhelming at first.
Graduate Classics Humanities 23 – 30 Bruce and Karen at the Classics Library are truly worth their weights in gold. I have been to a
number of libraries at fine schools, and nowhere can match the knowledge and service that those two
Graduate Education & Social Science Education 31 – 45 I am especially impressed that emails are responded to in person and then followed up on until
the problem or request is resolved. I always feel that the librarian who responds to my request
‘owns’ it until it is fulfilled–no one has ever responded by dropping the ball because it is not
within their job description. I am convinced that there is no library in the world that is better
than this one.
Graduate Education & Social Science Education 31 – 45 College of Ed and Social Science library has exceeded my expectations.
Graduate Education & Social Science Social Sciences 46 – 65 I love the library and thank you for all of your wonderful and excellent service!
Graduate Education & Social Science Other 23 – 30 My only real issue with the library is the poor user interface for accessing journal articles
online. With a better interface (searchable, etc.), the university library could become the most
useful resource for my research. As it is, I only navigate through the online journal archives when
a search of the web fails to yield the article I’m trying to find.
Graduate Education & Social Science Social Sciences 46 – 65 I have a visual impairment–am legally blind–and have attended a number of workshops at the
library in which facilitators were unprepared to address my accessibility needs, but had to
scramble around at the last minute to create large print materials, etc. This is after having made
my disability status known to the training coordinator. Online registration forms do not include
any opportunity to indicate accommodation needs. Finally, while working at the education library,
the large screen computer monitor designated to persons with visual impairments is set at the
highest resolution, making icons, type fonts, etx. impossible to read. I was told by librarians on
duty that nothing could be done, but that I could send an email to the staff person in charge of
accessibility to get the problem worked on. I have not done such as yet, and still wonder why
brining the library up to speed around accessibility issues is relegated to those of us being
marginalized in the first place. What would hold a staff person back from generating the same
report to a colleague?
Graduate Education & Social Science Social Sciences 23 – 30 I love our library! The staff are knowledgeable and willing to help when I need it. I have been
able to get the resources that I need through our library–for the most times. I appreciate the
high quality service!
Graduate Education & Social Science Social Sciences 31 – 45 I hope more readings can be electrically available.
Graduate Education & Social Science Education 23 – 30 I work full time and am working on my phd, so my time is very limited. I do most of my research
at home after work. It would be great to have more full text options of journal articles and be
able to access my refworks account from home. It would also be great if it was easier to order
books for delivery to my office.
Graduate Engineering / Grainger Administrative / Campus Unit 31 – 45 I don’t use the library services much. I’m not sure I responded correctly to your headings
(they could have been more descriptive).
Graduate Engineering / Grainger Engineering / Computer Science 23 – 30 Please make the survey less intensive, next time. Thanks.
Graduate Engineering / Grainger Engineering / Computer Science 31 – 45 access to ACM and IEEE publications online is very helpful, thanks!
Graduate Engineering / Grainger Engineering / Computer Science 31 – 45 Better out-campass online service is expected. Apart from that, the Engineering library is a
great one.
Graduate Engineering / Grainger Engineering / Computer Science 31 – 45 This survey is miserable to fill out. 27 check boxes for 27 rows?! AND you make every line
Graduate English Humanities 31 – 45 Would love it if cataloging all the special collections were a priority.
Graduate Information Desk Humanities 23 – 30 The heating conditions in the library are extrenely poor. The temperature is never right, it is
either too cold (in the summer) or too hot (in the winter). The overall condition discourages any
research or work at the library.

The staff at the circulation desk is very unfriendly.

The condition of the main stucks and the carels is poor and discourages any sort of research
and study or work.

The web page is overcrowded and not very well organized.

The library has a lot of resources but they are not introduced well to students and staff.

Apart from these I apprecuate a lot the positive aspects and the importance of the library.
I understand that you are putting effort to improve and yet there is still a lot that needs to be

Graduate Library & Information Science Library and Information Science 31 – 45 I think it is tricky to have a survey about the whole library system at the U of I – there are
so many different libraries with different levels of services, different settings, different levels
of comfort for individuals or groups. I use several libraries, so my responses were an attempt to
blend them all in my responses. It might be more effective to get responses about individual
libraries. Also, in your usage patterns you give an option of daily, weekly, monthly, etc. I think
it might be good to add an option for a few times a week. I don’t use the library services every
day, but that response is the closest to my usage pattern.
Graduate Main Stacks / Circulation Social Sciences 31 – 45 i work full-time on campus as an AP, and I’m working on my dissertation. I use my library
carrel to work on my dissertation. Having a quiet study/work space and more hours — esp. during
student holidays is key for my productivity. To be able to get my dissertation work done I wish I
could get access to my carrel on weekends and after 5 during holidays, but often there’s more
limited hours during student holidays. I *love* working in my carrel, and I get a lot done there!
2ndly, I wish the temperature was more regulated in the stacks. 3rdly, in my job, I wish there was
library space for workshops that I put on as a part of my job. Smart rooms for “rent” for 15-20
people to do workshops in. there’s always a space crunch on campus for such space.
Graduate Main Stacks / Circulation Social Sciences 31 – 45 I consider the resources and services at the UIUC libraries to be outstanding. The facilities
vary greatly in terms of comfort and welome (ACES is great, Ed is not so great). The only issue
I’ve had is I used the online research question submission process and never received an answer. In
general, though, the responsiveness is very good.
Graduate Main Stacks / Circulation Education 31 – 45 I think you do a great job during regular hours. Today is Friday of Spring Break and even
though hours are posted on the Spring Break schedule I have found that offices and online resources
are not available as everything is closed and cannot contact anyone. This has happened at other
slow times and is frustrating when hours are publicly posted and circulated yet not reflective of
what really occurs during the slow and break times. Granted the masses are gone but still is
annoying when you need to get things done and depend on the library services to help with unique

I also really enjoy the Special Collections and it is important for research agenda. As a
fulltime employee and non-traditional student I would relish even if the Special Collections was
open one weekend a month. I understand budget constraints versus a weekend usage may not make this
cost effective but it sure would be a luxury for my classification of user.

Graduate Main Stacks / Circulation Performing / Fine Arts 23 – 30 As a theatre academic, research for my field is spread between several libraries,

which is fine, however, I don’t think the library helps keep me abreast of new developments
in my field. My professors do that. Also, the main library needs more general study space. The
undergrads have plenty of study space, but I’m still not sure where the grads are supposed to

Graduate Main Stacks / Circulation Education 46 – 65 The library is great except for the hours. I understand that it cost money to expand the hours,
but it is virtually impossible for grad students to use the library during breaks and interims, or
even on the weekends during the late evening. Not all students run off to Florida during spring
break! Some of us use the interims to write and do research. The lack of access is a true dis-

service to grad students.

Graduate Main Stacks / Circulation Education 31 – 45 Overall, I find the library very easy to use and very friendly and I appreciate all that can be
done online and the many locations that can be used for pick-up. I do wish the online catalog was
faster for requesting and renewing. A couple weeks ago, near Easter, I found that the catalog went
backward in my items and had incorrect information checked out to me that I had already returned a
week prior. After Easter weekend, this situation seemed to clear itself.
Graduate Main Stacks / Circulation Education 46 – 65 I have had nothing but positive experiences with the people I have encountered in the U of I
library system.
Graduate Main Stacks / Circulation Life / Health Sciences 23 – 30 N/A
Graduate Main Stacks / Circulation Labor and Industrial Relations 23 – 30 I don’t think that you should be required to answer every question. Questions 28-35 did not
have a n/a option.
Graduate Mathematics Chemical / Physical / Mathematical Sciences 31 – 45 The math library often is quite noisy. It can be hard to study.
Graduate Mathematics Engineering / Computer Science 23 – 30 Although I have occasional need of books, I use electronic journal/proceeding articles the
most. Because I’ve had occasional difficulty using the library gateway/VPN, I just pay ACM and
USENIX for online access out of my own pocket. I’ve also had trouble getting at IEEE articles, but
I don’t use them so much so if I can’t get it I’ll skip it; it’s the author’s own fault for
publishing with IEEE.

Honestly, for work, the best library I ever used was the technical research library at IBM’s
Almaden Research Center. On the other hand, they had a very limited number of subjects to support,

Graduate Mathematics Chemical / Physical / Mathematical Sciences 23 – 30 The only criticism I have would be the lack of availability of electronic versions of older
journals. The total journal availability (electronic/print) is one of the best I’ve seen at any
Graduate Modern Lanugages & Linguistics Humanities 23 – 30 This survey is very confusing–obviously I would like to have the best possible service and
equipment in every category. If I must prioritize, however, I will say that I find it MOST
IMPORTANT to have friendly, capable staff and librarians. All of the electronic resources in the
world will not make this a great library–the people who work there do. I have always had great
service in the Modern Languages & Literatures Library, and I would hate to see that
functionality disappear if that library was erased or submerged into a larger unit. I have NOT
always had great experiences at the Main Circulation desk (there was one lady there who was very
rude, but she seems to have gone now) and it seems like one of the strengths of this library is
that there are still specialized units like the Modern Languages & Literatures library. I like
the online resources, but they don’t matter to my research nearly as much as the people at the
library do.
Graduate Modern Lanugages & Linguistics Humanities 23 – 30 Paula Carnes is a wealth of knowledge and a great resource for all students in Modern
Languages. What a terrific asset!!!
Graduate Music Performing / Fine Arts 46 – 65 The help at the Music Library is extremely good–they are very considerate and bend over
backwards to aid those in need of help. I appreciate the many online reference tools available,
like the Grove Dictionary for Music & Musicians. Being able to check out recordings has been
very helpful as well. At the Main Library, however, I was once yelled at for not standing in the
proper spot to receive help. Standing in the right place, however, hasn’t brought help much faster.
It becomes difficult to get someone’s attention when everyone is doing something besides
acknowledging your existence. Either overworked or underappreciated but surely less than happy
staff members seem to be stationed there. On a better note, I find the Undergrad Library’s media
check-out system to be quite fair and helpful. I like especially the international films
Graduate Undergraduate Business 23 – 30 I would love a more updated space for working on group projects and studying. The undergraduate
library seems to be unable to keep up as far as available space for students working in teams.
Graduate Undergraduate Languages / Linguistics 23 – 30 The book request system (inter loan) is very useful, but it is difficult to physically locate a
book on a shelf because of how the library departments are arranged.
Graduate Undergraduate Business 18 – 22 I find the group workspaces very beneficial.
Graduate Undergraduate Business 23 – 30 They have put too many movies in Undergrad Reserve……
Library Staff Applied Health Sciences Life / Health Sciences 46 – 65 Many libraries need updating, new paint, new furniture, good cleaning, etc. If the environment
is more pleasant, the employees seem happier with their job positions.
Library Staff Education & Social Science Library and Information Science 46 – 65 I would strongly support the consolidation of service points in the Main Library building and
Library Staff Education & Social Science Library and Information Science 46 – 65 In general, library service is good but it is very uneven. This is mostly due to the fact that
we have so many service points and inconsistency in training especially for our student workers and
GAS. Some units do very well with service, but others do not, such as Circ at times, and we are not
always good at addressing problem staff.
Library Staff Engineering / Grainger Other 46 – 65 The new gateway design is much easier to navigate.
Library Staff Engineering / Grainger Library and Information Science 23 – 30 A service level is not the same thing as whether I think something is important or not. Not the
best survey. Maybe making choices between extremes, like if I would rather have more quiet spaces
or noise places. If there is online help, I want the best possible. It makes it difficult to answer
some of the questions. I found myself at certain points thinking if I actually needed to use a
certain thing, I would be very disappointed to find it at a low level, but I’m not likely to use
it. Perhaps it’s splitting hairs. It seems often printed materials I need are missing or gone. It’s
not that we have issues with collection development, just keeping the materials around or enough
copies in. I tend to actually use a variety of libraries for pleasure reading, but I decided not to
include them here. It may be shocking, but some of us actually read pretty advanced materials in
other discipline for fun. I’ve put na regarding most questions as far as space. I have my own house
and my own office. That’s where I study and research usually, even to the point where I’d probably
find th books at home and just come to the library. However, I think it can be important to have a
lot of quiet, good studying area as that’s what I desired when I was in school. There were plenty
of other places for group study. Also, what’s the point of forcing people to choose a “discipline”
when you’re including staff. At least then give me some checkboxes as I interact with several
Library Staff Engineering / Grainger Other 46 – 65 It’s good to have the extended hours at Grainger and the Undergrad.
Library Staff Interlibrary Loan and Document Delivery Other 18 – 22 Mostly good. The library website can sometimes be difficult to navigate and I don’t understand
why it times out. I think a “time out” is unnecessary, especially if we’re just doing a
search–there is no personal information put in.
Library Staff Main Stacks / Circulation Other 46 – 65 I have worked in the library at UIUC for 20+ years and I know my library provides good service.
I am rarely disappointed when I visit other libraries on campus, because most of the time the staff
and librarians at UIUC are professional and maintain a high level of service, both public service
and technical services.
Library Staff Main Stacks / Circulation Other 46 – 65 I personally don’t use the library resources often unless it’s part of my paid work in the
library, but when I have a curiosity about something and want to know more, I’m usually able to
find something to answer my questions.
Library Staff Main Stacks / Circulation Humanities 31 – 45 I fail to understand or sympathise with the insecurity complex so rife among today’s
librarians. As an adult library user, I don’t need a “kewl” blue-haired pal to help me discern bad
information from good, or belly dancers to keep me entertained. What I need and am paying for with
my taxes is a (once) strong collection of print materials, the older and more unfashionable, the
better. Inasmuch as you have determined that your mean user is an adolescent with ADHD, you have
chosen to snub users who have already developed research skills and interests outside of
competitive vomiting in late February. I sincerely hope that a reappraisal of the American
educational system will reveal your malfeasance and mismanagement of a once-great library for the
gross act of vandalism that it is.
Library Staff Mathematics Other 31 – 45 I think this would be a good survey for the Library staff to take. I would change from the
patron’s perspective to staff perspective. How does staff rate the library services provided?
Library Staff Undergraduate Administrative / Campus Unit 23 – 30 Library services would be improved by having a greater variety of collections where I would not
have to depend on I-share so greatly for the majority of books I request.

The arrangement of the Undergraduate Library has greatly reduced its usability and I
overhear many negative comments about the changes. The study carrels have reduced the functionality
of the library during finals and midterm time. Although along a different topic, this should be
consulted for the computer arrangement as well, particularly section II

Browsable sections

Library Staff Undergraduate Other 46 – 65 Parking for library use is sometimes difficult.
Library Staff University Archives Administrative / Campus Unit 46 – 65 The first floor north-south hallway resembles a ghetto. Not a very nice introduction to a great
library. That pock-marked wall looks like it is about to cave in. Should I wear a hard hat when I
use the Library?
Library Staff Administrative / Campus Unit 46 – 65 Most of the questions were unrelated to my work.
Staff ACES Agriculture / Environmental Studies 46 – 65 Since I was hired in Oct 07, I have used the library to attend a meeting once, otherwise I am
seldom on campus and do not know allyour resources.
Staff Applied Health Sciences Life / Health Sciences 31 – 45 Great services. Website needs to be a bit more user friendly for users to find information on
their own
Staff Applied Health Sciences Life / Health Sciences 31 – 45 Often faculty – both library and other faculty behave very badly in the libraries – special
treatment for bad behavior – bad behavior is rewarded by the library administration. I have seen a
library administrator treat library staff extremely rudely when sucking up to a visiting dignity
when the staff was actually doing a good job (the dignitary you could tell was disgusted by the
administrator’s behavior). I do need to say a library I use extremely rarely but is fantastic is
the Classics Library – the 2 full time people there are wonderful.
Staff Applied Health Sciences Life / Health Sciences 46 – 65 Probably because the Health Sciences Lib is part of UIC and my net ID is UIUC, I can’t figure
out how to use the PUbmed link to get full texts of articles.
Staff Applied Health Sciences Other 46 – 65 The library has done an excellent job in the past locating documents for me that were not
available searching engines, i.e. written materials from a governmental project. I wish I could
receive a tutorial of the library searching system from a staff member.

I haven’t had one since grad school.

Staff Architecture & Art Performing / Fine Arts 31 – 45 This “survey” is overdetermined and does not address some of the most acute problems at the
library. Why is the library having trouble buying the books that I need? Why are so many books sent
off site? Why not a question on whether I believe the library has adequate space for books? Why are
thousands of books stacked on the floor in Main? Why is reshelving and relocation of books so far
behind? My perception is that the library lacks both professional and student help, not computers.
The library is not a gateway to learning, most of that is done on a PC at home or in the office
now. The library is the central location and repository where I can get my hands on a book
quickly–but that can’t happen if the book has been sent to Oak street, or it hasn’t been reshelved
yet, or if valuable book space is wasted on teleconferencing or other soon-to-be-obsolete dedicated
technology spaces. Our excellence is at stake here, and the library’s position is slipping.
Staff Architecture & Art Humanities 31 – 45 We need improvements to the facilities, more staff and longer hours.
Staff Architecture & Art Other 31 – 45 The online resources are phenomenal, and the library has gotten some great rare books for me,
which have been invaluable in my research. Overall, the library system is terrific and deserves as
much money and resources as the University can give it. The library contributes to scholarship,
while sports (which seem to get highlighted and get funds for high salaries) does not.
Staff Biology Veterinary Science 31 – 45 no
Staff Biology Life / Health Sciences 23 – 30 While I am no longer an undergraduate, I have friends who are and have been significantly
inconvenienced by the hours cutbacks at the Undergrad and other major libraries over the past few
Staff Biology Life / Health Sciences 31 – 45 Overall, I am very happy with the library system here at UIUC. Staff at the Biology Library has
always been helpful and, if they did not know the answer, were able to point me in the right
direction. Electronic journal access (sciences) is outstanding and I am very glad this has not
decreased too much with the rising prices of journals.
Staff Biology Other 46 – 65 I am generally pleased with the online and on-site services. Keep up the good work!
Staff Biology Life / Health Sciences 23 – 30 A service of the library that I particularly enjoy is allowing users to pick up ILSCO books at
a location of choice; it is very convenient and facilitates the use of the library’s wider resource
Staff Biology Life / Health Sciences 31 – 45 the biology library staff is excellent; they are doing amazing things with deminishing
resources as are the staff of other branch libraries. However contining reduction in funding will
eventually destroy a national library.
Staff Business & Economics Administrative / Campus Unit 31 – 45 i have always received the best service. please keep up the good work and give yourselves a big
hefty raise.
Staff Center for Children’s Books Education 46 – 65 A pick-up service would be nice at the CDL building. We tend to check out several books at a
time and ,being that some of us are “older” , the books are very cumbersome when we are in a hurry
toget them back to the library.
Staff Education & Social Science Administrative / Campus Unit 23 – 30 Services overall are very high. I think you provide an adequate amount of electronic journals
(something I use the most frequently). However, navigating the online resource portal sometimes is
a bit difficult; e.g. searching for articles by keywords or subject can be somewhat unwieldy at
times. I am very happy with the selection, and array of electronic journals, articles, and
full-text options.
Staff Education & Social Science Life / Health Sciences 23 – 30 I LOVE the library, however I was a bit dismayed that they could recall a book, before it’s due
date. I had a book not due until the middle of January that got recalled (for reserves) on December
20! I had already begun my winter vacation (I do it early because that is my b-day)…and I was
very upset to face a fine (on a book that to my knowledge was not due) when I returned.

AND…respond to EVERY item! Seriously? this is a LOOonNNNG survey.

Staff Education & Social Science Administrative / Campus Unit 46 – 65 You are making wonderful strides in digitizing your collections.
Staff Education & Social Science Life / Health Sciences 46 – 65 UIUC is a wonderful library and has a outstanding staff. I guess I’m concerned that this
extraordinary library is losing some of its value to me and folks in my disciplines because of
direct electronic access to information resources. I have been in the library only once or twice in
the past few years, although I have a research assistant who goes about once a month. I recognize
its importance to the work of scholars in history and humanities, but a bricks and mortal
structures are less essential for the my discipline involving the health and social sciences. For
several years now I have been directly receiving the New England Journal of Medicine, Journal of
the American Medical Association and numerous other journal along with government publications,
which allows me to remain current in my discipline. Additionally, my academic and learning
communities are not on campus so I have not needed to convene or connect at the library.
Staff Education & Social Science Education 46 – 65 ONe of UIUC’s points of pride and as a graduate, one of mine as well…. ALWAYS!
Staff Education & Social Science Education 46 – 65 As an offcampus student and employee, I find the online support and resources extrememly
beneificial in my daily work. It is a true time and cost savings. Thank you.
Staff Education & Social Science Education 46 – 65 The library is a tremendous resource. I use mostly on-line materials. The extensive access to
full-text of periodicals is crucial.

As far as physical resources, the most important are the archives of government

Staff Education & Social Science Education 46 – 65 The Library’s web portal has gotten better but it is still a little clunky.
Staff Education & Social Science Administrative / Campus Unit 46 – 65 I am an academic professional and graduate student. I appreciate the easy access to journal
articles needed for my reviews and papers.
Staff Education & Social Science Education 46 – 65 Telephone help is outstanding. Visual signs could be improved. Every now and then, I will
encounter a worker who is not as patient and they appear out of place as your workers are generally
very, very polite and helpful.
Staff Education & Social Science Administrative / Campus Unit 46 – 65 UIUC has absolutely outstanding facilities with well-trained staff.
Staff Engineering / Grainger Engineering / Computer Science 46 – 65 I mainly use the database which lists thesis titles and this is very helpful
Staff Engineering / Grainger Engineering / Computer Science 31 – 45 I find the subscription to Safari/ProQuest online books to be the best resource you provide for
my needs.
Staff Engineering / Grainger Engineering / Computer Science 31 – 45 I’m staff, but I take classes. I use the library premises only to meet with groups. I like to
do all of my research online, as I never know exactly when I’ll get to it, and filing the article
as a pdf on my computer is important for reference tracking purposes. The IM help is great – really
exceeded expectations with that.
Staff Engineering / Grainger Chemical / Physical / Mathematical Sciences 31 – 45 Lately it seems that the best books (seminal texts for a given field) are always checked out,
and interlibrary loan is so short-term that it’s not very helpful.
Staff Engineering / Grainger Engineering / Computer Science 31 – 45 I haven’t done much yet as a newer employee, but I look forward to doing more.
Staff Engineering / Grainger Administrative / Campus Unit 31 – 45 What I need most often is an up-to-date, online technical reference for web programming
languages. Sometimes I can find them through the Safari Books option, but it’s a lot too hard to
get there — usually I bookmark a page in a book and go back that way rather than trying to get
through the gateway to the right set of online search options and from there to the right set of
Staff Engineering / Grainger Other 46 – 65 I have been very impressed with the service. As I am not located on the Quad, I greatly value
the Mail option to have printed materials sent to my office via campus mail. This is a HUGE benefit
as the time to get to library of interest, find a parking meter, get inside and pickup article
would interfere with my other duties.
Staff Government Documents Architecture 46 – 65 I think the document library is great. We are just completing a report for the State of
Illinois. I really appreciated all the help on researching state laws that the document librarian
provided. She saved me hours of work. It is important to have people with specific skills on staff
ie. knowledge on how to research staff laws etc.
Staff History, Philosophy and Newspaper Other 46 – 65 Have had good service at the History and Education libraries and exemplary service at the
Lincoln collection. I do find it difficult to use on line search tools and to access on line
references. perhaps more orientation in this area would be useful?
Staff History, Philosophy and Newspaper Other 31 – 45 I don’t use the library in my position as a police officer. I’ve never heard anyone complain
about it.
Staff Illinois Fire Service Institute Other 31 – 45 Illinois Fire Service Library is a great resource, with their new space in 2010 it will be even
Staff Illinois History and Lincoln Collections Administrative / Campus Unit 31 – 45 n/a
Staff Information Desk Other 46 – 65 @ the College of Law the staff is wonderful, knowlegeable and very, very helpful 🙂
Staff Information Desk Administrative / Campus Unit 46 – 65 Library hours are set to suit the staff, not the patrons. I see little need for the Library to
open before 11 am.

The Library should focus on making more information available on-line, less on archival

Too many departmental libraries with restrictive hours impede the flow of information.

Staff Information Desk Life / Health Sciences 31 – 45 Until I get familiar with a library I usually have a staff member initially give a verbal map
description of where to find things if using the computer resources
Staff Interlibrary Loan and Document Delivery Chemical / Physical / Mathematical Sciences 31 – 45 Multiple interfaces for interlibrary loan searches and requests is annoying.
Staff Interlibrary Loan and Document Delivery Education 46 – 65 It would be good to have the Interlibrary Loan Services after 5pm Monday – Thursday.
Staff Interlibrary Loan and Document Delivery Administrative / Campus Unit 46 – 65 I wish there was more help with the online search and retreval features of you rwebsite. I also
found that making copies or microfish printing was extremely difficult in that there was few change
machines, some copies didn’t take all change or bills, there was no easy and universal way to
access all these with ease.
Staff Law Library and Information Science 23 – 30 This survey is too long and hard to understand. Our office uses a survey tool from Public
Affairs that everyone seems to like. Maybe that is a possible solution in the future.
Staff Library & Information Science Engineering / Computer Science 46 – 65 I am off-site from the UIUC campus 99% of the time and the e-resources/online research
resources are the most important library resources to me.
Staff Library & Information Science Other 46 – 65 Access to the “Gray Book” on line would be nice.
Staff Library & Information Science Agriculture / Environmental Studies 46 – 65 As part of the University of IL Extension in the state, don’t know much about how to access
library for my work, or my research into horticulture and campus topics from my workspace. If I
could access horticulture information, as well as campus information, it would be helpful.
Staff Library & Information Science Humanities 46 – 65 Most of my research is for genealogical purposes. I like your newspaper archives, but I wish
there was some sort of indexing available. Right now the only indexing is dates and newspaper
names. It would be nice if there was a breakdown of sections within the newspapers, like
obituraries, sports, local interest, etc.
Staff Main Stacks / Circulation Other 46 – 65 On the old system I ordered books all the time but since we have Banner I don’t know how to do

any more. I would like to order on line like I used to.

Staff Main Stacks / Circulation Communications / Journalism 46 – 65 our library is an essential resource for me. I am fully served by people and electronic tools
— BUT extremely hampered by inadequate shelving, cataloging, conservation and physical resources.
I find it shocking how poor the physical facilities are for a world-class research library. I also
find the hours far more limited than at other universities I know.
Staff Main Stacks / Circulation Administrative / Campus Unit 23 – 30 I was recently a graduate student at Texas A&M University. A wonderful service that they
provided to users was a document delivery–a service they called “deliver e-docs.” If a journal
article or book chapter was not available in electronic format, library employees would scan the
requested item and it would be electronically delivered to the user within 3-7 days. This was true
of items held in the TAMU library, as well as items held at other libraries. For example, I recall
getting a scan of an article held at the British Library, U of Kansas Library, etc.

As a university press employee who often wants to reference only a few pages of a book,
journal, or review (but our library doesn’t subscribe electronically), it would be incredibly
helpful if scanned copies could be delivered to us. The library location is reletively inconvenient
for those who do not work nearby.

Staff Main Stacks / Circulation Library and Information Science 46 – 65 The facilities really need to be upgraded. They should be up-to-date and inspiring.
Staff Main Stacks / Circulation Humanities 46 – 65 My sole complaint is utterly selfish: I would use the Rare Books collection if it kept evening
hours. I am rarely able to leave my work station during normal working hours.
Staff Main Stacks / Circulation Administrative / Campus Unit 46 – 65 The library could better serve the campus (more hours, consolidation of staff and resources,
facility maintenance and upgrades) by closing some of the many small department libraries. This
cannot be an efficient way to operate these days. The Main library space could be made much more
inviting if it did not have to be divided up into so many small spaces.
Staff Main Stacks / Circulation Library and Information Science 46 – 65 The Main Library building needs a community space/lounge for reading and/or gathering. The hall
on the main floor from North to South is just a walkway between streets. Not very inviting.
Staff Main Stacks / Circulation Administrative / Campus Unit 46 – 65 I primarily access journal articles online. I appreciate the ability to do this from my desk
and not have to go to the various libraries and pull the journals and make photocopies as I used to
do years ago. It is vary rare that a journal I am looking for is not available through online
access. When I have used the library it is to go to the Information desk or circulation desk at the
main stacks; they are usually friendly and able to help me. My needs for journal articles are for
background purposes on projects.
Staff Main Stacks / Circulation Communications / Journalism 31 – 45 As of this date, I am having difficulties with the Law Library. I made a special trip to campus
to directly deposit three books into their internal drop box, yet (so far) they have only sent
notices that I owe for the books. When I made another trip to return the appeal form, the
individual behind the desk was not very courteous. I feel I am being treated as though I am guilty,
even though the books were returned before the due date. I am extremely unhappy with the treatment
from this library. However, the individuals at other locations around campus have been very helpful
to me over the years. I do not wish to run down the entire system due to the experience I received
from a few select employees. Overall, I am very happy with the campus library services. Thank you
for providing this survey!
Staff Main Stacks / Circulation Humanities 31 – 45 I love the library and have used it as an undergrad, grad student, and staff person, but I feel
my skills and confidence with it were much increased after I did my MS at GSLIS.
Staff Main Stacks / Circulation Business 46 – 65 I haven’t used the library frequently, but when it was necessary, I was very satisfied with the
Staff Main Stacks / Circulation Life / Health Sciences 46 – 65 I am full time staff and part time grad student.
Staff Main Stacks / Circulation Other 23 – 30 I didn’t feel like I had much input for these questions. This survey seemed a little long.
Staff Main Stacks / Circulation Languages / Linguistics 46 – 65 Inability to retrieve full text articles from Wall Street Journal and other business-oriented
publication services is a huge problem. It truly hinders research I need to conduct. I need more
timely and in-depth information from business and real estate industry sources that are contained
in organizations affiliated publications, like Urban Land Institute, Institute of Real Estate
Management (IREM) and other similar orgs.
Staff Main Stacks / Circulation Administrative / Campus Unit 46 – 65 I do not need library services for my work; I use the library’s catalog for requesting books
that interest me (fiction and non-fiction) and am totally dependent on Universal Borrowing — it is
wonderful. I receive my requests via campus mail and would like to be able to return them via
campus mail, as well. I am not familiar with on-site library services and I do not do research for
anything other than my own interests.
Staff Main Stacks / Circulation Administrative / Campus Unit 31 – 45 I have worked at the university for just under 2 years. Having worked at 3 other campuses, I
have been very impressed with the service provided at the U of I library.
Staff Main Stacks / Circulation Administrative / Campus Unit 31 – 45 Any time that I have requested books or have needed resources, the library staff has been very
helpful and responded quickly to my requests.
Staff Main Stacks / Circulation Chemical / Physical / Mathematical Sciences 31 – 45 Your website is next-to-impossible to use.
Staff Main Stacks / Circulation Engineering / Computer Science 31 – 45 na
Staff Main Stacks / Circulation Administrative / Campus Unit 46 – 65 I make inquiries on mundane, esoteric and technical issues. I am always treated respectfully,
from phone calls to information desks to dealing with administrators. First class all the way. I
also like the environment, the sculptures and art. Well done.
Staff Main Stacks / Circulation Administrative / Campus Unit 23 – 30 While I was an undergrad student here at UIUC, I was a Campus Honors Porgram student and was
thus able to obtain a Stacks Pass. This made things very easy for me since I like to be able to
find things on my own. Also, it’s fascinating and useful to go to an area in the Stacks that
addresses a topic I’m interested in only to find even more relevant books than the one I may have
looked up initially. I think my ratings might be lower if I had not had this experience as an
undergrad. However, I also appreciate that the Stacks are not overly crowded with browsers. As long
as the library still issues one-time usage Stacks Passes to responsible people who request them, I
think the balance (between Stacks Pass-users and people who have to request a book to be fetched)
is about right.
Staff Main Stacks / Circulation Social Sciences 31 – 45 The library has come a long way since my days as a student here and then when I hired on as an
Academic Professional in 2001. Lately, the staff have really pulled together incredibly helpful
workshops and tools online. Thank you! However, day-to-day interactions with Library Staff are not
all that pleasant, and customer service does not seem to be a high priority. So there is a bit of a
mismatch between (a) the fabulous services provided by our beloved Library and (b) the people
behind the counters.
Staff Main Stacks / Circulation Veterinary Science 46 – 65 Very much appreciate the campus mail delivery of library materials checked out on-line. This is
an invaluable service that increases efficiency


Staff Main Stacks / Circulation Administrative / Campus Unit 46 – 65 Staff is always helpful. I’m very appreciative of their efforts and all they do.
Staff Main Stacks / Circulation Performing / Fine Arts 46 – 65 The web site is still not as user friendly as it could be. For instance, I have to diligently
search the front page in order to get to the section on electronic reserves.
Staff Main Stacks / Circulation Other 46 – 65 When I have used the library, the staff has been extremely helpful, caring, and courteous.
Staff Main Stacks / Circulation Life / Health Sciences 31 – 45 Making digitization strategy/plans, including those involving other instituions more readily
known, including for underlizing organization and accessibility would be a great addition in my
Staff Main Stacks / Circulation Other 46 – 65 I want to commend you on delivery of your books through campus mail. As a vision-impaired
person, it can difficult to navigate and find books in the dimly lit stacks.
Staff Main Stacks / Circulation Other 31 – 45 I’ve always received the needed help I was looking for when searching for something in the
Staff Main Stacks / Circulation Administrative / Campus Unit 46 – 65 I use the library for personal reasons, not work related.
Staff Main Stacks / Circulation Humanities 46 – 65 I generally find the libraries I use provide excellent service
Staff Main Stacks / Circulation Administrative / Campus Unit 46 – 65 My big complaint centers around me turning a book back in at the main stacks, and then the book
was lost.

I was forced to pay for a book that I had returned. Various staff members could only advise
me to ‘search really hard at home’ for said book. Now I make sure I get a receipt for every book I
turn back in.

Other than that one really irritating event and subsequent treatment thereafter, I have no
other complaints about an otherwise excellent facility.

Staff Main Stacks / Circulation Chemical / Physical / Mathematical Sciences 46 – 65 I generally like the library’s website, and the ability to check out material and have it
delivered via campus mail is good. However, I find it very irritating to have to enter my loooong
UI ID for EACH thing I want to check out in a given session. Once I’ve logged in with my UI ID, I
would prefer to be able to check out as many items as desired without entering my UI ID # each
time. Every other online system I’ve used for this kind of thing doesn’t require multiple
ID-enterings per session. I would love to see this eliminated from the UI’s site as well.
Staff Main Stacks / Circulation Social Sciences 18 – 22 It would be nice if there were more older journal articles available online so it is not
necessary to go to the stacks. Also, the stacks often get a little uncomfortable because of lack of
good lighting–it makes one feel a little unsafe and it is difficult to see the book titles.

Also, the stacks are a little confusing, and I would appreciate a more consistent updating
of the stacks maps as construction continues.

Staff Map & Geography Other 31 – 45 I use the Geological Survey Library a very close second to the Maps and Geography Library
Staff Music Performing / Fine Arts 46 – 65 I am grateful for the depth of the library holdings, though there are gaps in my field.
Staff Music Humanities 46 – 65 The Asian and music libraries are both vital to my research, teaching and professional
advancement. I’m very happy to be at an institution which has dedicated spaces for both.
Staff Music Life / Health Sciences 31 – 45 It would be nice if all of the university’s libraries were open past 5 p.m. on Fridays and
Saturdays. Weekends are the times that I most often visit the library.
Staff Music Performing / Fine Arts 46 – 65 In general professional library staff are extremely competent, knowledgeable, and responsive,
while student staff are often indifferent and not helpful.
Staff Music Administrative / Campus Unit 46 – 65 I do not use the library very often, and the times I do access it are not for work-related
reasons, so many of your questions do not apply to my situation. However, on every occasion that I
have had to make a personal visit to the library, I have been very well-treated by the staff who
have always helped me find what I need. I absolutely love to receive good and knowledgeable service
and prize that above just about everything else, so it is nice to know that our libraries fill the
bill to a great extent in that area.
Staff Natural History Survey Life / Health Sciences 23 – 30 I’m happy overall…my only complaint is I sometimes have trouble accessing some journals
online that the U of I supposedly subscribes to.
Staff Rare Book & Manuscript Other 46 – 65 I would like to see your maps from 1500 to curent online.
Staff Reference Administrative / Campus Unit 46 – 65 I went online to request a reference manual and was sent an email that it was available for
pickup. The publication was never found and the staff were not at all friendly or helpful when I
came to pick up the reference.
Staff Reference Administrative / Campus Unit 31 – 45 I rely on the central reference desk via phone and chat on a weekly basis both for work and
personal questions. What a great resource for the University community!
Staff Reference Other 46 – 65 If the library had dedicated **quiet** space for faculty and staff I would use it a lot more. I
find the libraries on campus to be far too noisy and far too uncomfortable to spend much time in.
In addition, staff is generally uninterested in engaging with patrons, when staff is available at
all. The local public library has more available staff, more menable space, but a less impressive
collection. Meld those, and I’d have space and resources I’d love to use on a daily basis.
Staff Slavic and East European Social Sciences 46 – 65 I rarely use the library in person as I find physically locating material inconvenient. Having
all the reference librarians in a central place would be a start. As it is now, using the resources
on-line or by phone is more convenient.
Staff Slavic and East European Administrative / Campus Unit 31 – 45 Jan in the Slavic library is always extrememely helpful and knowledable about alternative
sources of information. He is truly an outstanding resource and very willing to help.
Staff Undergraduate Humanities 23 – 30 Libraries represent all that is best about a university–they combine the research, learning,
and community service that are the ideals behind the whole enterprise. I hold you in the highest

Trying to find or access articles through the database, though, is very maddening! Also, I
like being able to browse through shelves. It adds a dose of serendipity to life. Please never
think that on-line availability will substitute for this experience. Digitizing content complements
but cannot replicate the opportunites attendant upon being surrounded by a wealth of material

I have found library staff to be generally pleasant, helpful, and informed, usually knowing
to whom a question should be referred if not being able to provide ready reference.

Yay, libraries!

Staff Undergraduate Education 46 – 65 I don’t have a field of study, or use the library for work or research. I have checked things
out occasionally and have looked up things on line, but otherwise, don’t need the services the
library offers.
Staff Undergraduate Labor and Industrial Relations 46 – 65 I use the library for research in the are of theology and I use it to read a lot of fiction. In
my work I set up a lot of professors so they may have access, and lately, I set up two professors
who are offsite, and the library personnel were great in helping me to accomplish the ability for
them to get into journals, etc. and use our library resources.
Staff Undergraduate Administrative / Campus Unit 46 – 65 I use the Undergraduate Library from time to time for a quiet study space away from the office,
during lunch hours.

In the past, I have found the online book ordering option to be unwieldy (at times). I have
not tried to order a book to be delivered to my campus address within the past year.

I have sometimes had difficulty using the online book catalog to locate materials. I have
not tried with within the past year.

Staff Undergraduate Other 31 – 45 Are there opportunities where the University Library and other service providers could offer
blended services to create a “one-stop shop?” There are a tremendous amount of services, and it
could be beneficial to instructors, researchers, and students to have more services integrated in a
central location.
Staff University Archives Humanities 31 – 45 I generally am able to locate what I need in a timely fashion. When I need assistance from
library staff I rarely find staff that are not willing to help.
Staff Veterinary Medicine Veterinary Science 31 – 45 Library books are not always checked in appropriately.
Staff Administrative / Campus Unit 46 – 65 I really haven’t used the Library since my under grad days
Staff Administrative / Campus Unit 31 – 45 I would say that I use the on line resources more then anything. I use the Housing resource
room and Residence Hall library physical collection the next often
Staff Administrative / Campus Unit 46 – 65 In my positions held at the University, I haven’t the need for using the library facilities.
That is why you see the “N/A” at the beginning of this questionnaire.
Staff Administrative / Campus Unit 31 – 45 I do apologize for not giving any information; but I have never been to any of the libraries on
the University and I kept getting this email; so I felt like I had to participate in the survey. I
do apologize for not being much help.
Staff Other 46 – 65 I have not used the library resources for several years so I have no knowledge of how things
work or how/what is available
Staff Engineering / Computer Science 46 – 65 I don’t use library services, and as an employee was never given any sort of introduction to or
information about available library services.
Staff Performing / Fine Arts 31 – 45 This survey was far too long and had some questions that were unclear — particularly the
seemingly repeated questions about employees (caring, courteous, instilling confidence, etc.). You
really should ask fewer questions and have a less imposing survey (which is currently a huge field
of radio buttons). This should not look like a ScanTron test. I put off answering this survey for
many days for this reason.

All I want is to find stuff online, have it sent to me, and be notified before it is due. I
rarely need to ask librarians for assistance — either you have what I want or you don’t. If you
don’t, I want an easy way to get you to order what I want. Again, no personal interaction required

As far as electronic materials goes: You should fight DRM. Digital Restrictions Management
has no place in a library nor should the public pay for such (even indirectly).

Staff Agriculture / Environmental Studies 31 – 45 Mostly use online journals, sometime I do get this is not supported by library. Also I wish
streamlined access to library subscribed journals from home.

Thanks for the opportunity.

Staff Other 31 – 45 I am an Extension employee. I’ve been to campus twice to the Aces Library but that is my total
experience with the campus. I would like to learn about the library resources I might be able to
utilize on the internet.
Staff Administrative / Campus Unit 31 – 45 Sadly, I haven’t used Library Servcies, but if our Department moves over to the Library and
gets some space…I forsee that changing! 🙂

28-35 were just put a neutral response due to not have a n/a available – can’t determine
without having used the services.

Staff Other 31 – 45 only been to the library once and that was to visit someone. survey really didn’t apply to me –
Staff Library and Information Science 46 – 65 I use Consumer Report frequently. At the Gateway for journal articles I type in CONSUMER
REPORT” . I’m then given multiple options, for example using Ebsco, and others. Some provide the
actual articles I can download, others just a summary, and other sources actually put me into a
search for the topic not in Consumer Report. In other words, it would be nice to have one
preferrrable site which would give me the articles only from Consumer Report which I can download.


Staff Administrative / Campus Unit 46 – 65 I don not use the U of I library at all. I do use the Champaign & Mahomet librarys
Staff Agriculture / Environmental Studies 46 – 65 I’ve never used the library system but would like to. As an Extension field professional, the
only real option is online. I’ve met Karen Hogenboom who said working with Extension is part of her
scope of work, and that’s hopeful. I know I’m not alone. For questions 1-27 I checked ‘not
applicable’ which I assume was for perceived. For questions 28-35 I checked ‘1’ for all of them
which is not accurate but in the absence of ‘not applicable’ i didn’t know what to do. Finally, I
had to choose a discipline and none applied so went with Ag/Environmental Studies since Extension
is part of that college – but I do neither Ag nor Environmental Studies.
Staff Social Sciences 23 – 30 Because I am not on the Champaign campus, I do not have the opportunity to use the library
Staff Administrative / Campus Unit 31 – 45 It would be really great if materials could be sent to my home!
Staff Education 46 – 65 I fear my survey is of little to no value to you as I work in a county extension office, hence,
I do not visit the campus libraries. I have not taken the occasion to explore the online
opportunity to utilize the University Library.
Staff Administrative / Campus Unit 31 – 45 I have not been on campus that long, so I can’t answer the perceived service level questions. I
set them all as “5”, but only so I could complete the form.
Undergraduate Chemistry Chemical / Physical / Mathematical Sciences 18 – 22 none
Undergraduate Engineering / Grainger Engineering / Computer Science 18 – 22 it makes me angry when the study rooms in grainger are “reserved for TA use” even though nobody
is in them. why not unlock it with a sign on the door that says “TA’s have priority from this time
to this time”
Undergraduate Engineering / Grainger Engineering / Computer Science 18 – 22 none
Undergraduate Engineering / Grainger Business 18 – 22 The library staff needs improvement. I have encountered numerous rude and disrespectful
employees. It makes me not want to come to the library. Staff members are very important, and the
library’s are inadequate.
Undergraduate Engineering / Grainger Engineering / Computer Science 18 – 22 longer hours needed, and a coffee/snack shop needed at grainger library
Undergraduate Engineering / Grainger Engineering / Computer Science 18 – 22 I’m in general happy to with all the library I have been to.
Undergraduate Engineering / Grainger Chemical / Physical / Mathematical Sciences 18 – 22 The undergrad is hard to study in. There arent a lot of places to plug in labtops and group
study rooms are hard to get
Undergraduate Engineering / Grainger Life / Health Sciences 18 – 22 Regarding Grainger library: I am very satisfied with the 24 hour service Grainger library
provides, but I would suggest that Grainger be open late on Fridays and Saturdays as well; if not
24 hours, then at least until midnight on Fridays and Saturdays. Possibly open a cafe at Grainger.
Also provide more desktop computers on the 2nd and 3rd floors. Remove the bells of the elevators in
Undergraduate Engineering / Grainger Business 18 – 22 There needs to be a library or study space that is open Friday and Saturday nights. It is very
disappointing that there is no where to study on those nights. The one aspect that should be
improved is expanded hours on those nights.
Undergraduate Engineering / Grainger Social Sciences 18 – 22 I think the printing system is very poor. When I studied abroad in New Zealand, they had a
system in which you would swipe your id card and that would start the print job. Here I hate it how
you have to look through everyone else’s printed work until you find your own.
Undergraduate Engineering / Grainger Humanities 18 – 22 It’s silly that there aren’t more scanners available in library computer labs. Also, outlets
(for laptop use) should be accessible everywhere, as should more reliable wifi.
Undergraduate History, Philosophy and Newspaper Education 18 – 22 I haven’t ever had a bad experience with a library employee and find everyone to be fairly
cheerful and helpful. I generally have found the library useful as a study space and if I know the
exact book or article I need to get, but the library website is not convenient to use and is really
hit-or-miss for researching, regardless of the excellence of the resources that are actually
available. As we are moving into such a technology-based world, it seems odd that we don’t have a
more comprehensive system of information available online. I would find it very useful to have
improvements made to the online resources.
Undergraduate History, Philosophy and Newspaper Humanities 18 – 22 I almost never use the undergrad library because they treat patrons like teeny boppers there.
Almost all my research centers on reading, and that’s what I want the library to provide. I like to
read journal and magazine articles online, but I do not like to read books online. I’ve never read
an online book in its entirety, nor do I know anyone who has. Please do not turn the history
library into a classroom: there are already enough classrooms and computer labs on campus.
Undergraduate Main Stacks / Circulation Business 18 – 22 They’re great.
Undergraduate Main Stacks / Circulation Undecided / General Studies 23 – 30 I am hearing all over campus that the students and staff are not happy working at the Main
Circulation Desk and the Undergraduate Library. When you do not have happy staff and students then
you do not have an effective work environment. I think that more focus is needed on how to treat
the people that is really doing the jobs in these department. In the Undergraduate Library the
staff was stuffed down in the basement of the Library. I really feel that the inhumane way staff is
being treated should be investigated. Get involve with the staff and see what they want, what they
need. Administration make decisions about changes without getting staff feedback. The library need
to have my staff forums and let them get involve with everything that is going on. Staff and
students are on the forefront of these service areas, and if they are not happy, then this look bad
on the library as a whole.
Undergraduate Undergraduate Life / Health Sciences 18 – 22 I’ve been very impressed with the library. The staff is always very willing to help. I wish the
undergrad would buy more new novels and more copies.
Undergraduate Undergraduate Social Sciences 18 – 22 Overall, impressed with the extent of resources at the library. Very pleased with the service I
have gotten.
Undergraduate Undergraduate Architecture 18 – 22 The new library hours are good. The time allowed and the restrictions on locations for
borrowing laptops should be improved to allow students who don’t have laptops to be able to take
and use them for class (outside of the library for a limited time). However, overall, the library
services are doing a fine job.
Undergraduate Undergraduate Social Sciences 18 – 22 While studying in the lower basement level of the UGL I am frequently kicked off the internet
and have to leave the library and come back to my noisy apartment in order to continue my work
because I simply cannot search the internet for what I am looking for because I constantly lose
connection as of late.
Undergraduate Undergraduate Languages / Linguistics 18 – 22 I have never really had a problem with the service. People always are very helpful.
Undergraduate Undergraduate Life / Health Sciences 18 – 22 The library staff at the graduate library should be more accomidating and understand that first
year students do not always understand how to find books on their own!!