February 4, 2014 Meeting of Staff Development and Training Advisory Committee

Agenda not yet available.

Kelly McCusker, Michael Fleming, Cindy Ingold, Susan Schnuer, Beth Woodard, Zoe Revell

1.            Customer Service Guidelines (Susan Schnuer and Kelly McCusker)

Please attend sessions and read the document!   Will vote on approving on February 17.

We need to talk about training for these guidelines.  Let’s talk about the process we want to follow to come to a decision.

Need separate training for undergraduate students

Similar training for all other staff.

Sessions need to be no longer than 1 hour

Need to be recorded so they can be included in NEO checklists

More in-depth training needed in each of the areas

Diversity training needs to be EVERY year, something different

Work with Jen on assessment for this

Observation forms for supervisors

Self-assessment forms as well

Peer review feedback

Review of standards

View video or role play

Small group critique

Sharing

Awards or recognition program to accompany this?

A cup with GREAT on it

Form of Applause

For external customers

For internal customers

Online form

Recognize and acknowledge good service.

2.            Outlook tips and tricks (Zoe Revell update)

Update on when Library going to Office 2013

Suggestion to submit questions, have training answer these questions

Work with Parkland Business Center

3.           Wellness activities (Zoe Revell)

Drumming up new participants for the committee?

Blood pressure checks –Parkland students later in the semester

Money smart week activities –1^st week of April

Pedometer challenge

Massages

ARC classes

Wholesome grocery shopping class

Still trying to contact person who does Mindful Meditation at Spurlock

4.            Supervisory training ongoing—good size group this year!  Next session the end of February.  Need to schedule all group discussion with John.  Also need to schedule PPP training sessions since many of these folks aren’t aware of PPP.

5.            GA training updates (Zoe, update on this spring, issue with Voyager resolved?)

Next meeting:  Tuesday, March 4, 2014.