{"id":468,"date":"2022-07-20T14:43:35","date_gmt":"2022-07-20T14:43:35","guid":{"rendered":"http:\/\/wordpress.library.illinois.edu\/bhrsc\/?page_id=468"},"modified":"2025-08-18T14:46:57","modified_gmt":"2025-08-18T14:46:57","slug":"training-for-groups","status":"publish","type":"page","link":"https:\/\/wordpress.library.illinois.edu\/bhrsc\/odt\/training-for-groups\/","title":{"rendered":"Training for Groups"},"content":{"rendered":"<p dir=\"auto\">There are many trainings for groups in the Library.\u00a0 Unit heads or supervisors can request group trainings.\u00a0 ODT has a growing portfolio of trainings tailored for our organization, featuring Library speakers or external speakers who have partnered with us.\u00a0 We can also help connect you with trainings available through campus or other organizations.<\/p>\n<p dir=\"auto\">If you are interested in any of the trainings below, or a new training that is not listed, please email <a href=\"mailto:training@library.illinois.edu\"><span style=\"text-decoration: underline\">training@library.illinois.edu<\/span><\/a>.<\/p>\n<p dir=\"auto\"><div class=\"shortcode sh-px-3 sh-py-1.5 sh-bg-il_blue !sh-text-white sh-flex sh-justify-between sh-items-center\"> <span class=\"shortcode sh-grow sh-text-center sh-text-xl sh-font-medium sh-no-underline\">Teambuilding Topics<\/span> <\/div><\/p>\n<p dir=\"auto\"><a href=\"https:\/\/www.discprofile.com\/what-is-disc\"><span style=\"text-decoration: underline\">DiSC\u00ae<\/span><\/a> Assessment and Workshop:\u00a0 With advanced notice and scheduling, Zoe Revell can lead a workshop for Library units seeking to learn how to use this tool to help improve teamwork, communication, and productivity in the workplace.\u00a0 A personal DiSC assessment is included for each participant, which is fee-based. (Note: Colleges and departments outside the University Library should contact <a href=\"https:\/\/humanresources.illinois.edu\/about\/culture-learning-engagement\/employee-learning-organizational-effectiveness\/organizational-development\/\">Illinois Human Resources Organizational Development<\/a> for inquiries about assessments.)<\/p>\n<p dir=\"auto\"><a href=\"http:\/\/leadership.illinois.edu\/cliftonstrengths\"><span style=\"text-decoration: underline\">CliftonStrengths<\/span><\/a> Assessment and Workshop:\u00a0 The CliftonStrengths assessment helps people discover what they naturally do best and how to develop talents into strengths. Units can use this as an opportunity for increasing self-awareness, developing better teamwork, and finding ways to maximize everyone&#8217;s potential. The Illinois Leadership Center offers training and assessments for faculty &amp; staff groups for a fee which includes the assessment.<\/p>\n<p dir=\"auto\"><span style=\"text-decoration: underline\"><a href=\"https:\/\/humanresources.illinois.edu\/about\/culture-learning-engagement\/faculty-staff-assistance-and-well-being-services\/services-and-programs\/\">Work Group Services<\/a><\/span>:\u00a0 Faculty\/Staff Assistance Services can meet with work groups to discuss group dynamics, how to work together more effectively and problem solving skills.<\/p>\n<p style=\"text-align: left\"><div class=\"shortcode sh-px-3 sh-py-1.5 sh-bg-il_blue !sh-text-white sh-flex sh-justify-between sh-items-center\"> <span class=\"shortcode sh-grow sh-text-center sh-text-xl sh-font-medium sh-no-underline\">Customer Service<\/span> <\/div><\/p>\n<p dir=\"auto\"><a href=\"https:\/\/wordpress.library.illinois.edu\/bhrsc\/odt\/training-for-groups\/great-customer-service-guidelines\/\"><span style=\"text-decoration: underline\">GREAT Guidelines<\/span><\/a>:\u00a0 Whether we call our clientele \u201ccustomers\u201d or \u201cpatrons\u201d or \u201cusers\u201d or \u201ccolleagues,\u201d we are dedicated to providing excellent service that satisfies or exceeds their expectations. These guidelines reflect the Library\u2019s and University\u2019s core values and are meant to be carried out within the framework of University, state, and federal laws. The GREAT guidelines are a foundation for training, delivery and assessment of Library customer service.\u00a0 Materials and training can be provided to help your group provide GREAT customer service.<\/p>\n<p style=\"text-align: left\"><div class=\"shortcode sh-px-3 sh-py-1.5 sh-bg-il_blue !sh-text-white sh-flex sh-justify-between sh-items-center\"> <span class=\"shortcode sh-grow sh-text-center sh-text-xl sh-font-medium sh-no-underline\">Consultations &amp; other needs?<\/span> <\/div><\/p>\n<p>ODT can provide consultation if you are developing internal training for your unit, team, or other Library employees. Consultation can cover best practices for workplace learning, helping your materials and training be accessible for assistive technologies (screenreaders, etc.), and ideas for activities.<\/p>\n<p>If you are interested in any of the trainings above, have suggestions for new training, or would like to arrange a consultation, please email <a href=\"mailto:training@library.illinois.edu\"><span style=\"text-decoration: underline\">training@library.illinois.edu<\/span><\/a>.<\/p>\n<p dir=\"auto\">\n","protected":false},"excerpt":{"rendered":"<p>There are many trainings for groups in the Library.\u00a0 Unit heads or supervisors can request group trainings.\u00a0 ODT has a growing portfolio of trainings tailored for our organization, featuring Library speakers or external speakers who have partnered with us.\u00a0 We can also help connect you with trainings available through campus or other organizations. If you [&hellip;]<\/p>\n","protected":false},"author":94,"featured_media":0,"parent":433,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-468","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/wordpress.library.illinois.edu\/bhrsc\/wp-json\/wp\/v2\/pages\/468","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.library.illinois.edu\/bhrsc\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wordpress.library.illinois.edu\/bhrsc\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.library.illinois.edu\/bhrsc\/wp-json\/wp\/v2\/users\/94"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.library.illinois.edu\/bhrsc\/wp-json\/wp\/v2\/comments?post=468"}],"version-history":[{"count":21,"href":"https:\/\/wordpress.library.illinois.edu\/bhrsc\/wp-json\/wp\/v2\/pages\/468\/revisions"}],"predecessor-version":[{"id":2264,"href":"https:\/\/wordpress.library.illinois.edu\/bhrsc\/wp-json\/wp\/v2\/pages\/468\/revisions\/2264"}],"up":[{"embeddable":true,"href":"https:\/\/wordpress.library.illinois.edu\/bhrsc\/wp-json\/wp\/v2\/pages\/433"}],"wp:attachment":[{"href":"https:\/\/wordpress.library.illinois.edu\/bhrsc\/wp-json\/wp\/v2\/media?parent=468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}