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Circulation Help


Report a Cluster Error Message

Use this form to report to the Library Telephone Center
items you are attempting to charge or discharge but give the following message:
"The patron cannot charge this item. It belongs to another cluster and the patron has not requested it."

Instructions

  1. Please keep the HOLD slip form inside the item.
  2. Give the patron the item and tell them to check their MY ACCOUNT online for the DUE DATE of the item.
  3. Submit the form below or call the Phonecenter at 333-8400 or e-mail the Phonecenter with the patron and item information listed in the form below.
  Patron Barcode(scan):  
  Update: Non-UIUC barcodes can be submitted.

  Item Barcode (scan):  
  Item Call Number :  
 
  Charge/Discharge:  
 
  Item's Institution:  
 
 Item Start of Title:  
 
 Expiration date on HOLD SLIP (mm/dd/yy):   / /
 
  Comments/Notes:  
 
  Your departmental library:  
 
  Your name/initials:  
 
  Your e-mail address: