What To Do About Systems-Related Problems

Ia. For:

PROBLEMS CONNECTING TO Voyager:

This includes problems with the Voyager staff clients and the Voyager OPAC.

Call the Telephone Center at 3-8400.

PROBLEMS WITH VOYAGER LOGINS OR PASSWORDS:

Call the Library Systems Office at 4-4688 or send an online work request

Ib. For:

PROBLEMS WITH III (INNOVATIVE INTERFACES)

Call the Library Systems Office at 4-4688 or send an online work request.

IIa. For:

            NETWORK CONNECTION Problems;
           INSTALLATION/MAINTENANCE of computer equipment or software;
           REPAIRS/REPLACEMENTS of existing computer equipment; or
           UIUCLIBRARY NT SERVER connections/support:

This includes network cable trouble, B-jack connections, installing or upgrading microcomputers and their peripherals such as printers, network cards, and installing or upgrading software packages; repairing or replacing existing computer equipment that is broken or not functioning properly; adding new UIUC LIBRARY Domain accounts; and troubleshooting problems. Note that the Library Systems Office supports only hardware and software that are purchased with Library funds.

Call the Library Systems Office at 4-4688 or send an online work request.

IIb. For:

            Problems accessing the Library web pages;
           Problems accessing the Library web resources; or
           Problems editing the web pages for your unit:

Always check at the bottom of the web pages for who to contact if there are problems. If there is not a local e-mail, phone number, then contact the Library Webmaster.

E-mail the Library Webmaster at webmaster

III. IF ALL ELSE FAILS:

Call the Library Systems Office at 4-4688 or send an online work request.

During off hours contact the Library Telephone Center to report urgent systems problems.