What To Do About Systems-Related Problems

Ia. For:

            PROBLEMS CONNECTING TO Voyager:

            This includes problems with the Voyager staff clients and the Voyager OPAC.

            Call the Telephone Center at 3-8400.

            PROBLEMS WITH VOYAGER LOGINS OR PASSWORDS: 

             Call the Library Systems Office at 4-4688 or send an online work request

Ib. For:

            PROBLEMS WITH III (INNOVATIVE INTERFACES)

  Call the Library Systems Office at 4-4688 or send an online work request.

IIa. For:

This includes network cable trouble, B-jack connections, installing or upgrading microcomputers and their peripherals such as printers, network cards, and installing or upgrading software packages; repairing or replacing existing computer equipment that is broken or not functioning properly; adding new UIUC LIBRARY Domain accounts; and troubleshooting problems.  Note that the Library Systems Office supports only hardware and software that are purchased with Library funds.

IIb. For:

Always check at the bottom of the web pages for who to contact if there are problems. If there is not a local  e-mail, phone number, then contact the Library Webmaster.

            E-mail the Library Webmaster at webmaster

III. IF ALL ELSE FAILS:

            Call the Library Systems Office at 4-4688 or send an online work request.

During off hours contact the Library Telephone Center to report urgent systems problems.