Our AIM Buddy name: askillinois
Or use the Instant Messenger box to the right to contact us via IM.
Responses within two business days.
Walk in or set up a Research Consultation appointment!
SSHEL North - Room 100 and SSHEL South - Room 101, Main Library
1408 W. Gregory Dr., Urbana, IL 61801
What types of questions can I ask?
Any question you might ask at the library's information desk. Locating library materials, guidance in conducting research, looking up an address, or finding statistical information are all examples of the types of questions that can be answered using this service. For in-depth questions or other specialized assistance, please contact the Social Sciences, Health, and Education Library (SSHEL) Information Services Desk at (217) 244-1864 or schedule a Research Consultation.
How do I submit a question via email?
Reference queries can be sent via email to firstname.lastname@example.org. Please include your name, email address, and phone number in your message. To assist us in answering your query, please include as much information about your question as possible. Your question will be answered by a SSHEL librarian or graduate assistant. Every effort will be made to respond to your query within two working days.
What is IM and how does it work?
IM stands for "Instant Message" and refers to software, like AOL Instant Messenger, which can be used to have a live conversation with a librarian or library graduate assistant. To contact us, send a message from your IM software to our Screen Name (Buddy Name): askillinois. If you do not wish to download and install Instant Messenger on your computer, you can chat with us using the instant messenger box on the right.
Who can use this service?
IM services are intended primarily for the students, faculty, and staff of the University of Illinois at Urbana-Champaign. If you are not affiliated with the University, we are happy to answer questions concerning resources unique to the University of Illinois Libraries.