Library Links

• Home
• Services
• Get Help
• About Us

Kathleen Kern

Previous Position(s)

• 2001-2002: Visiting Reference Librarians, University of Illinois at Urbana-Champaign.
• 2000-2001: Freelance Librarian, Primary client: Accelerated Solutions Environment, Cap Gemini, Ernst & Young.
• 1999-2000: Project Leader/Reference Librarian for the Undergrad Commons, Iowa State University Library.
  

Education

• 1999 - Master's of Library and Information Science: University of Illinois at Urbana-Champaign, Urbana, IL.
• 1993 - Bachelor's of Arts, Religious Studies: Grinnell College, Grinnell, IA.
  

Awards and Distinctions

Awards

• Participant in a two-week leadership institute and year-long practicum organized by the Council on Library and Information Resources and EDUCAUSE, Frye Institute, (2006).
• Best Proposal in the Basic Course Division, National Communication Association, (2000).
  

Recent Publications

Articles

• Kern, M. Kathleen. " Assessment: why now? What now?" Informed Librarian Online, (June 2007).
• Kern, M. Kathleen. "Get to know your gadget guy or gal." Reference and User Services Quarterly, 46/2 (2006): 12-15.
  
• Ward, David and M. Kathleen Kern. "Combining IM and vendor-based chat: A report from the frontlines of an integrated service." Libraries and the Academy, 6/4 (2006): 417-429.
• Radford, Marie and M. Kathleen Kern. "A multiple-case study investigation of the Discontinuation of nine chat reference services." Journal of Information and Library Research, 28/4 (2006): 521-547.
• Kern M. Kathleen. "Looking at the bigger picture: An integrated approach to evaluation of chat reference services." The Reference Librarian 46/95-96 (2006): 99-112.
• Kern, M. Kathleen and Cherie Weible. "Reference as an access service: Collaboration between reference and interlibrary loan departments." Journal of Access Services, 3/1 (2006): 17-35.
• Kern, M. Kathleen. "Chat it up! Extending reference services to off-campus students." Journal of Library Administration, 41/1-2 (2005).
  
• Glace, John, M. Kathleen Kern, et al. "Guidelines for implementing and maintaining virtual reference services. (RUSA Guidelines." Reference & User Services Quarterly, 44/1 (2004): 9-14.
  
• Kern, M. Kathleen. "Have(n't) we been here before? Lessons from telephone reference." The Reference Librarian, 41/85 (2004): 1-17.
  
• Kern, M. Kathleen. "Ad*Access: Viewing history through the lens of advertising." Journal of Library and Information Services in Distance Learning, 1/4 (2004): 76-78.
  
• Kern, M. Kathleen. "Communication, patron satisfaction and the reference interview" in "Connecting in person and in cyberspace: Presentations and responses from the RUSA President's Program, 2002 ALA Annual Conference, Atlanta, June 17, 2002." Reference and User Services Quarterly 43/1 (2003): 47-39.

Books

• Kern, M. Kathleen, (under contract with manuscript due September 2007). Virtual reference success: Making decisions that fit your library, ALA Editions.
  

Book Chapters

• Woodard, Beth S. and M. Kathleen Kern, (forthcoming 2008). "The reference interview." in Reference and Information Services: An Introduction.
• Kern, M. Kathleen, 2006. "Virtual reference becoming mainstream service." in The Bowker Annual Library and Book Trade Almanac 2006, 311-319.
  
• Kern, M. Kathleen, 2005, "Chat it up! Extending reference services to off-campus students." The Eleventh Off-Campus Library services Conference Proceedings.
• Kern, M. Kathleen, 2004, "Have(n't) we been here before? Lessons from telephone reference." Digital vs. Non-Digital Reference: Ask A Librarian Online and Offline.
  
• Kern, M. Kathleen and Esther Gillie, 2004, "Virtual reference policies: an examination of current practice in various organizations." in The Virtual Reference Experience: Integrating Theory into Practice, 165-184.
  

Recent Presentations

• Searing, Sue, Susan Swords Steffen and M. Kathleen Kern, "Recruiting academic librarians: Making graduate jobs more than work." Association of Research Libraries National Conference, Baltimore: March 31, 2007.
• Radford, Marie and M. Kathleen Kern, "Cyberspace casualties: An inquiry into cases of discontinued virtual reference services." VRD 7th Annual Digital Reference Conference: Recognizing the Success of Reference, Burlingame, CA: November 14-15, 2005.
• Kern, M. Kathleen and Alec Sonsteby, "Disordering knowledge: Reflections on libraries, technology and the decline of imposed linearity." Material Cultures and the Creation of Knowledge, Edinburgh, Scotland: July 22-24, 2005.
• Radford, Marie and M. Kathleen Kern, "CSI cyberspace: An investigation into the untimely demise of six virtual reference services." RUSA-RSS 11th New Reference Research Forum, American Library Association Annual Conference, Chicago: June 25, 2005.
• Kern, M. Kathleen and David Ward, "Training and management of virtual reference services: How RUSA standards can help." VRD 6th Annual Digital reference Conference: Creating a Reference Future, Cincinnati, OH: November 8-9, 2004.
• Radford, Marie, Lynn Silipigni Connaway, Neal Kaske, and M. Kathleen Kern, "Understanding virtual users: Connecting research to practice." Library Research Seminar III, October 14-16, 2004.
• Kern, M. Kathleen, "How should we answer? Patron expectations and service policies for virtual reference." Illinois Library Association Annual Conference, Chicago, IL: September 29-31, 2004.
• Kern, M. Kathleen, "Finding the shape of virtual reference: Making decisions that fit your library." Illinois Library Association Annual Conference Pre-conference Workshop, Chicago, IL: September 28, 2004.
• Kern, M. Kathleen, "Chat it up! Extending reference services to assist off-campus students." 11th Off-campus Library Services Conference, Scottsdale, AZ: May 5-7, 2004.
• Kern, M. Kathleen and Esther Gille, "Virtual reference policies: an examination of current practice in various organizations." VRD 5th Annual Digital Reference Conference: Reference Roundup, San Antonio, TX: November 17-18, 2003.
• Weible, Cherie L. and M. Kathleen Kern, "E-collaboration between reference and interlibrary loan." Third Annual Brick and Click Libraries Symposium: The Shape of Tomorrow, Northwest Missouri State University, Maryville, MO: October 10, 2003.
• Kern, M. Kathleen, "What are they asking? An analysis of questions asked at in-person and virtual service points." RUSA-MOUSS 9th Annual Reference Research Forum, ALA Annual Conference , Toronto: June 21, 2003.
• Kern, M. Kathleen, "Looking at the bigger picture: An integrated approach to evaluation of chat reference services." RUSA-MARS 2003 Preconference: Digital Reference @ Your Library II, ALA Annual Conference. Toronto: June 19, 2003.
• Kern, M. Kathleen, "Using transcripts for performance review: Tantalizing or terrifying?" RUSA-MOUSS Performance Issues for Reference Librarians Discussion Group, ALA Annual Conference, Toronto: 2003.
• Kern, M. Kathleen, "This is not your mother's librarianship: Careers in Library and Information Science." Grinnell College, Grinnell, IA: April 19-20, 2003.
• Kern, M. Kathleen, "The reference interview: Connecting in person and in cyberspace." RUSA President's Program, ALA Annual Conference: 2002.
• Kern, M. Kathleen and David Ward, "Becoming elastic: Training & staffing models for chat reference service." RUSA-MARS 2002 Preconference: Digital Reference @ Your Library, ALA Annual Conference, Atlanta: 2002.
• Slagell, Amy R. and M. Kathleen Kern, "Helping students access web resources: Building partnerships with university libraries." National Communication Association Annual Convention: November 10, 2000.
• Kern, M. Kathleen and Jennifer Clayton, "The one, two punch: Scaffolding undergraduate library education." ILA/ACRL 2000 Spring Conference, Ames, IA: 2000.
  

Professional Service

• American Library Association (ALA).
• Reference and User Services Association (RUSA).
• Association of College and Research Libraries (ACRL).
  

For comments on this page contact: Gateway Conversion

Last modified by: John Weible on 4/21/08