- Technical Services Coordination and Consolidation Team Report (Michael Norman)
- Holiday Trivia and Prize Drawing
The discussion of Fostering Excellence in Customer Service in the NSM Process was deferred until
the next Stuff Session due to time constraints.
Notes from the session
Technical Services Coordination and Consolidation Team Report
- The Report is available and can be downloaded as a
pdf from the
Technical Services Coordination and Consolidation Team
- Michael believes the report is bold and will help us reach the level of peer
institutions. He says we need to look critically at how we "do" technical services and
redefine where we want to be in five years.
- The Report identifies six major problems:
- Insufficient access to the Library’s growing electronic resources and digital content in all
- The inaccessibility of large parts of the Library’s legacy collections.
- Less than optimal integration of acquisitions and cataloging operations.
- The failure to process, catalog, and create metadata for archival, unique, rare, and foreign
language materials, as well as special collections, government documents, newspapers, and maps, in
a consistently timely manner.
- The pressing need to use more automation to facilitate access to materials, particularly those
in non-Roman languages.
- Inadequate training of many technical services personnel in the use of non-MARC metadata
schemas, such as MODS, Dublin Core, VRA Core, and EADs.
- The Report does not address cataloging newspapers and law materials. The Executive
Committee asked the Team to look at these areas and address them.
- The Report also outlines basic principles and guidelines that helped form the 16
recommendations from the Team.
- We also need to figure out the best way to direct users to our collections. He said that
in five years most items in this building will be available digitally, so are surrogate
bibliographic records the best way to provide access to these materials? He believes it is in
the short term, but we have to be flexible.
- Michael said we currently we catalog 100,000 titles a year, but this is not keeping up with the
backlog. The Team wants to schedule workshops on how to better utilize OCLC and records from
other sources. Three years ago it took 32 days to get something from acquisitions to the
shelf. Now it takes 20 days, but the Team wants to decrease this even more.