- NSM Updates (JoAnn Jacoby)
- Technical Services Coordination and Consolidation Team Report - Implementation Update (Michael
- Fostering excellent "customer service" for library users (JoAnn Jacoby)
- Prize drawing that featured exciting new donations
NSM Updates [
Fostering excellent "customer service" for library users [
Notes from the session
- JoAnn provided updates on specific teams and programs including: LIS, Stacks Services, Digital
Content Lifecycle, Scholarly Commons, and Technical Services.
- JoAnn also discussed guiding principles for the new models and that no library is an island
from the user's perspective.
Technical Services Team Report - Implementation Update
Fostering excellent "customer service" for library users
- JoAnn discussed the results of a collaborative working meeting of the Customer Service Working
Group. This group was charged with articulating goals and standards for service.
- Details about the Customer Service Working Group are available on their website: