Reference Tiers and Referrals Video

Oct 27, 2010

This brief video demonstrates the concept of the “three tiers” of reference questions that we receive at our Library and illustrates where, and by whom, questions will be answered within the new service model.  It also presents a model for referral from one service point to another or to a specialist librarian.

 

Thanks to the librarians and GAs who participated in this project!