Nov 18, 2010
The Reference Services Team invites comments on their Final Report and Recommendations. The Library Executive Committee (EC) will be discussing these recommendations at their November 29 meeting.
Comments can be sent directly to the EC (firstname.lastname@example.org) or anonymously at http://www.library.illinois.edu/export/nsm/tellus.html.
See also: Reference Tiers and Referrals Video. This brief video demonstrates the concept of the “three tiers” of reference questions that we receive at our Library and illustrates where, and by whom, questions will be answered within the new service model.