Minutes -- January 20, 2009

International and Area Studies New Service Model Team
January 20, 2009 Meeting

Present:  Barbara Ford, Chair, Jan Adamczyk, Paula Carns, Shuyong Jiang, Al Kagan, Lynne Rudasill, Susan Schnuer, John Wagstaff

The meeting was a brain storming session about the new services model.  Notes from the discussion are below.

New Services Model - International and Area Studies


As charge outlines, model would support international and area studies and those studying languages, literature and cultures as well as new services such as the international reference service
Library commit to continue funding area and subject specialists
Library commit to continue funding collections for area and subject
Maintaining and/or improving service to undergraduates, graduates and faculty as well as local and international community
Maintain resources and commitment so get Title VI and VIII funds
Increased visibility - physical and virtual
Global competency for students, faculty and staff
Broader competency for librarians - cross-training

What units should be included - reasons why and why not to be developed

Area Studies - African, Asian, Latin American, Slavic
English - writing studies - more information needed
Modern Languages - doing area studies
Slavic Reference Services - Title VIII
Global Studies
European Union
International Documents
Asian-American, American Indian, Latino-Latina, African-American Research Center, Women and Gender studies, etc.
Maps or some part of them
Resources that support cultural geography and linguistics
History and Newspapers??
Kolb Proust Archive???
Central Reference - relationship?
Interlibrary Loan - relationship?

What services would be offered

Excellent collections in print and online
Better access to collections - longer hours, web site, more multidisciplinary and interconnectivity between services
Excellent cataloging
One stop service point with referrals
Tiered reference service
Multimedia and instructional lab with access to scripts, fonts, music, videos, etc.
Robust web page including space for tutorials, libguides, chat and IM reference, easy access to subject and area studies experts
Good publicity and visibility
Pleasant environment - comfortable chairs - tables for group work - welcoming environment
Exhibit space to highlight collections, culture, services, events
Televisions for broadcasting world news and events
Core reference materials in a variety of languages with access to staff who know languages
Service point for visiting international scholars with tutorials when needed
Special programming and events
LibGuides, online tutorials, virtual guide to collection

What type of organizational model and working environment does this model create for users and the library

How will it look?
Staffing - types of staff, skills, languages, etc.
How link to other units such as Undergraduate Library
Collection development issues relating to language of materials to serve undergraduates
How to work together to collect in collaborative manner
Meeting regularly with relevant units - does divisional structure support model - if not how make this happen
More cross training - easier to take vacations - able to assist users when specialists away

What physical space could accommodate this model

Main Reference Room
Current Slavic Library (225) and documents area
Current English and Asian Library (321 and 325) including hallway
Business and economics library
Lower level of undergraduate library
Filled in light wells of current building
New Building
Any combination of above

How Measure Success

Improved service
Increased hours of service and access to collections
Numbers of users
User satisfaction
More cooperative collection efforts resulting in more efficient expenditures
Increased visibility for subject and area expertise and collections - should assist with recruitment
Increased demand to use library facilties
Grant funding - title VI, VIII, other
Increased productivity
New research topics for librarians
New synergies might develop
More power in working collectively
Good collegiality

We will meet next on Tuesday, February 3 at 11:00 am in Library 423.  We will continue brainstorming at the meetings and on our list between now and the next meeting.  We will not meet on Tuesday, February 10. 

Paula Kaufman and Barbara Ford will be at a meeting organized by William Brustein on Monday, February 16 and this brainstorming will be very useful for them as they talk about the process and ideas that are emerging.