New Service Model Programs

About the New Service Model Programs

The New Service Model (NSM) process began in Fall 2007, when a group was convened to advise the University Librarian on priorities and directions for "new service models" that would build on the Library's traditional strengths (including the depth of our collections and the quality of our services) to ensure that Illinois remain as much a leader in the provision of library services in the twenty-first century as it was throughout the twentieth.  Based on a synthesis of ideas from the Library faculty and staff, strategic priorities and input from the campus community, the New Service Model (NSM) Program involves nearly two dozen projects to be pursued over the next few years, as articulated in Library Services for the 21st Century at the University of Illinois at Urbana-Champaign (April 21, 2008).

2009 New Service Models Report

The 2009 New Service Models Report (June 4, 2009) reviews the projects launched during the first year of the NSM process and provides an update on current planning and initiatives.  A one-page Executive Summary is also available. 


NSM Blog: Reflecting on the Future of the Library