Library IT Infrastructure Management & Support (IMS)

424 Main Library
1408 W Gregory Dr
Urbana, IL 61801

Infrastructure Maintenance and Support

Library IT IMS header image

Contact Us

Help & Support: Log an OTRS Ticket
Phone: 217-244-4688
Office: 424 Library
Hours: 8:30am-5pm, Mon-Fri
Email: web form | email us
After Hours: Report System Problems

The Infrastructure Management and Support (IMS) group manages all Library infrastructure hardware and software operations, including server and storage systems. The IMS group also supports production applications, whether open source, developed in-house, or third party.

The extent of support includes monitoring for availability/performance, applying application and security patches, implementing backup, disaster recovery, and business continuity plans, and maintaining the IT service catalog. Additionally, the IMS group collaborates with the Library IT Help Desk and the Workstation & Network Support (WNS) group to provide system services and is often involved in resolving support questions.

Current Infrastructure Projects

IMS is actively working on many projects (full project list), including:

  • Retiring the UIUC Active Directory
  • Retiring all Windows 2003 servers
  • Retiring all Linux servers earlier than RHEL 5
  • Database and web application auditing and security
  • Upgrading the Handle service
  • Generating tools to implement the service life cycle
  • Improving internal application monitoring
  • Public printing upgrades
  • Retiring insecure and spam-generating web forms
  • Upgrading Voyager to version 9
  • Classifying data for security and privacy purposes

Shared Services

The IMS group participates in the following shared services: