Library IT Infrastructure Maintenance & Support (IMS)

424 Main Library
1408 W Gregory Dr
Urbana, IL 61801
217.244.4688

Infrastructure Maintenance and Support

Library IT IMS header image

Contact Us

Help & Support: Log an OTRS Ticket
Phone: 217-244-4688
Office: 424 Library
Hours: 8:30am-5pm, Mon-Fri
Email: web form | email us
After Hours: Report System Problems

The Infrastructure Maintenance and Support (IMS) group manages all Library infrastructure hardware and software operations, including server and storage systems. The IMS group also supports production applications, whether open source, developed in-house, or third party.

The extent of support includes monitoring for availability/performance, applying application and security patches, implementing backup, disaster recovery, and business continuity plans, and maintaining the IT service catalog. Additionally, the IMS group collaborates with the Library IT Help Desk and the Workstation & Network Support (WNS) group to provide system services and is often involved in resolving support questions.

Current Infrastructure Projects

Below is a list of ongoing infrastructure projects that the IMS group is working on:

  • Database upgrade
  • Tier 2 storage implementation
  • Medusa repository development
  • Website and application consolidation
  • Identity and Access Management

Shared Services

The IMS group participates in the following shared services: