The Classic Voyager online catalog is available 24/7. Access to the Voyager staff modules via Voyager staff client software is available 24/7, except for a few minutes around 3:00 AM (Central Time) each day.
Maintaining 24/7 Voyager availability for Library users and Library staff is CARLI's top priority.
Problems with individual staff clients are dealt with during normal business hours by the Library IT Help Desk working in conjunction with CARLI support staff.
During normal business hours (Monday-Friday, 8:30-5:00)
Log a Work Request with the Library IT Help Desk or call the Help Desk at 4-4688.
At other times
If Voyager is down and it is not a planned outage that was announced on Libnews-L, call CARLI Support at 4-7593 to report the problem. You will be asked to leave a message. The CARLI staff member on call will be paged.
If Voyager is up but you have a problem using a Voyager staff client, Log a Work Request with the Library IT Help Desk. The problem will be addressed as soon as possible on the next business day.
Voyager is an integrated library management system managed by CARLI (Consortium of Academic and Research Libraries in Illinois) for 71 of its member libraries, including the University of Illinois Library. The CARLI implementation of Voyager includes the following components: Acquisitions/Serials, Cataloging, Circulation/Call Slip/Universal Borrowing, Media Booking, Classic Online Catalog. Each member library has a local online catalog.
The Classic Voyager online catalog is available to users worldwide through most Unicode compliant web browsers. Library employees with Voyager accounts can work in the staff modules of the Voyager system.
Information on working with Voyager at UIUC: http://www.library.uiuc.edu/voyager/
Vendor documentation: Documentation from Ex Libris (Voyager vendor) is available here: http://www.carli.illinois.edu/mem-prod/I-Share/vendor-docs.html
To use the online catalog, you must have a computer with an internet connection and a Unicode-compliant web browser that supports Secure Socket Layer (SSL) encryption. Ex Libris (the Voyager vendor) supports these browsers: Internet Explorer 7.0+, Netscape 7.0+. Other browsers commonly used with the Voyager online catalog include: Firefox, Opera.