Library staff workstations are available for use whenever the Library is open. Hours of operation vary from one Library unit to another.
Maintaining staff workstations is a critical priority for Library IT. We make every effort to resolve problems with equipment and software as quickly as possible during normal business hours (M-F, 8:30-5:00).
To report problems with hardware or software on Library computers , please log a ticket with the IT Help Desk or call the Help Desk at 244-4688. Incoming tickets and calls are reviewed and prioritized as they arrive between 8:30-5:00, Monday through Friday. Tickets or calls coming in after hours are reviewed promptly on the next business day.
Library IT purchases, installs, and maintains hardware and software for use by Library Faculty and Staff. Hardware is generally deployed as needed and upgraded as possible on a three-year life cycle, depending on budget constraints.
Full-time and part-time employees of the Library.
Users must have full or part-time employment status with the Library and must have NetID.
IT Workstation and Network Support maintains all desktops computers, laptops, workstations, peripherials, and associated software used by Library staff.
CITES Network Infrastructure
Library IT Core Infrastructure
CITES Bluestem ID Services
Library SQL server (some cases)
Library primary web server (some cases)
Voyager (some cases)