Staff Computer Support

When is this service available

Library staff workstations are available for use whenever the Library is open. Hours of operation vary from one Library unit to another.

 

 

Priority level for this service

Maintaining staff workstations is a critical priority for Library IT. We make every effort to resolve problems with equipment and software as quickly as possible during normal business hours (M-F, 8:30-5:00).

 

How to report a problem

To report problems with hardware or software on Library computers , please log a ticket with the IT Help Desk or call the Help Desk at 244-4688. Incoming tickets and calls are reviewed and prioritized as they arrive between 8:30-5:00, Monday through Friday. Tickets or calls coming in after hours are reviewed promptly on the next business day.

 

Description

Library IT purchases, installs, and maintains hardware and software for use by Library Faculty and Staff. Hardware is generally deployed as needed and upgraded as possible on a three-year life cycle, depending on budget constraints.

 

Who can use this service

Full-time and part-time employees of the Library.

 

Documentation

http://www.library.uiuc.edu/ithelp/staffcomputers.html

 

What you must have to use this service

Users must have full or part-time employment status with the Library and must have NetID.

 

Service managers

IT Workstation and Network Support maintains all desktops computers, laptops, workstations, peripherials, and associated software used by Library staff.

 

Dependencies on other services

CITES Network Infrastructure
Library IT Core Infrastructure
CITES Bluestem ID Services
Library SQL server (some cases)
Library primary web server (some cases)
Voyager (some cases)

 

 

Date created

06/04/2008

 

Date revised