Public Printing

The Library retired the LibPrint system in 2012 and has since been using the PaperCut system to manage all library public printers.

Public printing costs 10 cents per page for B&W printing, and 30 cents per page for color printing.  Users have options to pay for printing through their university  account (login with their netid), pay cash at the Undergrad, or use a prepaid account

When is this service available?

PaperCut service is available whenever the Library is open. Hours of service vary from one Library unit to another and can be found on the library website.

Priority level for this service

Maintaining PaperCut service in each unit where this service is offered is a critical priority for Library IT.

How to report a problem

To report problems with the PaperCut service , please log a ticket with the IT Help Desk or call the Help Desk at 244-4688. Incoming tickets and calls are reviewed and prioritized as they arrive between 8:30-5:00, Monday through Friday. Tickets or calls coming in after hours are reviewed promptly on the next business day.

If it is outside normal business hours(8:30-5:00, Monday through Friday) and you believe there is a widespread outage, please call 244-4688 and leave a message with the Library IT Help Desk answering service (aka the AITS Service Desk). In an emergency situation the answering service will contact Library IT on-call support staff promptly.

To request toner and other printer supplies (but not printer paper) for public printers, please log a ticket with the IT Help Desk or call the Help Desk at 244-4688.

Printer paper is obtained from the Stores and Distribution section of Library Facilities.

Who can use this service?

Any UIUC faculty/staff/student can use PaperCut. Printing fees are billed to each individual by the UI Accounts Receivable Office.

Members of the public can use PaperCut and pay cash for their prints at the Undergraduate Library service desk, or create a prepaid debit account to allow printing anywhere in the system. Both members of the University community and members of the public can set up prepaid accounts.

Documentation

Printing from public computers: http://www.library.illinois.edu/it/helpdesk/printing/printreleasestations.html

Print from a laptop (web print): http://www.library.illinois.edu/it/helpdesk/laptopprinting.html

Printing FAQ:  http://www.library.illinois.edu/it/helpdesk/printing/papercutfaq.html

Accessing the login screen on print release stations: http://www.library.illinois.edu/it/helpdesk/printing/printrelease.html

PaperCut refunds: http://www.library.illinois.edu/it/helpdesk/printing/papercutrefunds.html

Register a prepaid account: http://printing.library.illinois.edu/register

Charge printing to a FOAPL account: http://www.library.illinois.edu/it/helpdesk/printing/print2FOAPL.html

Web Interface

PaperCut Web Release Station: https://libprintserv1.library.illinois.edu:9192/user

Public computer users can also click on the My Printing History link in the PaperCut box to access this page as well. In this interface, users can view their recent print jobs, transaction history, and request refunds.

image of PaperCut icon with link highlighted

What you must have to use this service

The PaperCut system is available from the Library's public workstations. Laptop printing is available for patrons connected to IllinoisNet and printing PDF or Microsoft Office files (Word, Excel, Powerpoint).

Service managers

The PaperCut system is managed by the IT Infrastructure Management & Support. Printers are maintained by the IT Workstation and Network Support Group. Printer supplies (except paper) are provided by the IT Help Desk .

Direct user billing questions to the Library IT Help Desk via email or phone (217-244-4688).

Paper supplies are ordered by individual Library units from the Stores and Distribution section of Library Facilities.

The primary service manager for Library Printing is W. Jason Strutz.

Dependencies on other services