Public Computer Support

Description

Library IT purchases, installs, and maintains hardware and software for public use in the Library. Hardware is generally deployed as needed and upgraded as possible on a three-year life cycle, depending on budget constraints.

When is this service available

Library public workstations are available for use whenever the Library is open. Hours of operation vary from one Library unit to another.

Priority level for this service

Maintaining public workstations is a critical priority for Library IT. We make every effort to resolve problems with equipment and software as quickly as possible during normal business hours (M-F, 8:30-5:00).

How to report a problem

To report problems with hardware or software on Library computers , please log a ticket with the IT Help Desk or call the Help Desk at 244-4688. Incoming tickets and calls are reviewed and prioritized as they arrive between 8:30-5:00, Monday through Friday. Tickets or calls coming in after hours are reviewed promptly on the next business day.

If it is outside normal business hours (8:30-5:00, Monday through Friday)   and you believe there is a widespread outage, please call 244-4688 and leave a message with the Library IT Help Desk answering service (aka the AITS Service Desk). In an emergency situation the answering service will contact Library IT on-call support staff promptly. 

Who can use this service

Any Library user.

Documentation

http://www.library.uiuc.edu/ithelp/publicpcs.html

What you must have to use this service

Ability to work with a networked PC.

Service managers

IT Workstation and Network Support maintains all public desktops computers, workstations, peripherals, and associated software.

Dependencies on other services

  • CITES Network Infrastructure 
  • Library IT Core Infrastructure 
  • CITES Bluestem ID Services 
  • Library SQL server (some cases) 
  • Library primary web server (some cases) 
  • Voyager (some cases)

Date created

06/04/2008

Date revised

11/17/11