When is this service available
The Library Gateway is normally available 24/7.
Priority level for this service
Maintaining the Library Gateway is a critical priority for Library IT. We make every effort to resolve problems with this service as quickly as possible.
How to report a problem
To report problems with the Library Gateway , please log a ticket with the IT Help Desk or call the Help Desk at 244-4688. Incoming tickets and calls are reviewed and prioritized as they arrive between 8:30-5:00, Monday through Friday. Tickets or calls coming in after hours are reviewed promptly on the next business day.
If it is outside normal business hours (8:30-5:00, Monday through Friday) and you believe there is a widespread outage, please call 244-4688 and leave a message with the Library IT Help Desk answering service (aka the AITS Service Desk). In an emergency situation the answering service will contact Library IT on-call support staff promptly.
This service is the Library's 24/7 public web presence for users in the University community and around the world. It provides access to the Library's vast array of collections and services.
Who can use this service
Users around the world have ready access to the Library Web Services.
What you must have to use this service
To use the Library Gateway you must have a computer with an internet connection and a web browser.
The Library Gateway servers are managed by the Infrastructure Management and Support group within Library IT.
The design and content of Library Gateway is managed by the Library's Web Content Coordinator.
Dependencies on other services
CITES network infrastructure
Library IT Core Infrastructure