Ezproxy and Shibboleth

Description

Ezproxy from OCLC allows users to access resources from off campus. Shibboleth is an  Internet2 initiative that has created an architecture and open-source implementation for federated identity-based authentication and authorization infrastructure.

Using Ezproxy

Most of our vendors only allow access if your machine's Internet (IP) address is recognized as belonging to the Urbana campus. The proxy server allows people who are off campus to access these restricted resources. We use Ezproxy and Shibboleth to authenticate and authorize remote users. Users will be prompted for Active Directory password while accessing a wide variety of online resources licensed or managed by the Library.

When is this service available

The Ezproxy Service is available 24/7.

Priority level for this service

Maintaining Ezproxy is a critical priority for Library IT. We make every effort to resolve problems with this service as quickly as possible.

Problems with individual databases and other specific information resources are dealt with during normal business hours by the Library's Electronic Resources Management Working Group.

How to report a problem

If off campus access to resources through Ezproxy is down , please log a ticket with the IT Help Desk or call the Help Desk at 244-4688. Incoming tickets and calls are reviewed and prioritized as they arrive between 8:30-5:00, Monday through Friday. Tickets or calls coming in after hours are reviewed promptly on the next business day.

If it is outside normal business hours (8:30-5:00, Monday through Friday)  and you believe there is a widespread outage, please call 244-4688 and leave a message with the Library IT Help Desk answering service (aka the AITS Service Desk). In an emergency situation the answering service will contact Library IT on-call support staff promptly.

If Ezproxy is running but you cannot connect to specific individual information resources , email the Library's Electronic Resources Management Working Group to report the problem or use the feedback links provided within the Discover public interface.

Who can use this service

Ezproxy services publicly accessible to users worldwide. However, in order to be authenticated and authorized the users need to be currently affiliated with the university.

Documentation

http://www.oclc.org/support/documentation/ezproxy/

What you must have to use this service

To use Ezproxy for off campus access you must have a computer with an internet connection and a recent web browser with JavaScript enabled.

Service managers

IT Infrastructure Management and Support hosts the Ezproxy server, and CITES maintains the Shibboleth Identity Provider.

Dependencies on other services

Date created

02/01/2011

Date revised

01/12/2012