Users see small
Discover buttons or links in a wide variety of
online resources licensed or managed by the UIUC
Library. The button usually looks like this
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The Discover public interface is normally available 24/7.
Maintaining the Discover public interface is a critical priority for Library IT. We make every effort to resolve problems with this service as quickly as possible.
Problems with individual databases and other specific information resources listed in the Discover Public Interface are dealt with during normal business hours by the Library's Electronic Resources Management Working Group.
If the Discover public interface is down or not responding to search requests , please log a ticket with the IT Help Desk or call the Help Desk at 244-4688. Incoming tickets and calls are reviewed and prioritized as they arrive between 8:30-5:00, Monday through Friday. Tickets or calls coming in after hours are reviewed promptly on the next business day.
If it is outside normal business hours (8:30-5:00, Monday through Friday) and you believe there is a widespread outage, please contact the Grainger Library at 333-3576. Grainger staff will notify Library IT. (There is no response when Grainger is closed.)
If the Discover public interface is running but you cannot connect to specific individual information resources , email the Library's Electronic Resources Management Working Group to report the problem or use the feedback links provided within the ORR public interface.
Discover provides direct links from a database citation to the full text of the article (if available) and/or other supporting resources. Discover is based on the OpenURL linking standard and Ex Libris' SFX software.
The Discover service publicly accessible to users worldwide. However, in order to obtain the full text the users need to be currently affiliated with the university.
http://www.library.uiuc.edu/discover/
To use the Discover you must have a computer with an internet connection and a recent web browser with JavaScript enabled.
The primary Service Manager is Sharif Islam in the IT Infrastructure & Software Development unit.
IT Infrastructure and Software Development hosts the Discover servers and manages the underlying database and software.
The Library's Content Access Management (CAM) unit and the Electronic Resources Management Working Group are responsible for managing Discover data records and troubleshooting user access problems.
09/16/08
11/03/09