Help Desk employees can connect to and run the Voyager and PaperCut billing feed.
The billing transmits Voyager fine/fee data and PaperCut billing data to Banner. After AITS processes each billing file, they produce reports on Document Direct. We download these reports and run further scripts to reconcile rejected fines and produce reports summarizing the transactions.
The first part of the billing feed is run via automated processes on each Tuesday. The creation of reports from the billing run is done each Wednesday. For PaperCut billing, the submission of charges is done manually every other Thursday and reports are run on the next day.
Problems with the Voyager and PaperCut billing feed are addressed during normal Library IT business hours (M-F, 8:30-5:00) by IMS.
If the Voyager and PaperCut billing feed has issues, please log a ticket with the IT Help Desk or call the Help Desk at 244-4688. Incoming tickets and calls are reviewed and prioritized as they arrive between 8:30-5:00, Monday-Friday.
The billing feeds are routinely run by Help Desk staff and accessed by the Library Billing Office.
Permission to run the various scripts, appropriate access to the internal database, and access to the CARLI file server system.
Richard Stokes, Central Access Services
Library Billing Office