The Ask a Librarian service is a chat-based reference tool that connects patrons to librarians through instant message.
Library IT will respond to problems with Ask a Librarian during hours when the service is scheduled to be available according to the Library Hours page. Problems that require in-depth troubleshooting may not be responded to until the next business day.
Patrons should report problems to the Information Desk by calling 217 333-2291. If the Information Desk can replicate and verify the issue, they will report the problem to IT by calling the Library IT Help Desk at 217 244-4688. After 5pm, when the Help Desk is closed, the phone is forwarded to AITS Service Desk, who will contact on-call IT staff.
Ask a Librarian is a free service primarily intended for U of I affiliates. The service will also answers questions from non-affiliates about U of I Library collections and services, and questions related to Government Information.
Full technical documentation: https://wiki.cites.illinois.edu/wiki/display/libit/chat.library.illinois.edu