Ask-a-Librarian

Connect to Ask a Librarian

http://www.library.illinois.edu/askus/

Description

The Ask a Librarian service is a chat-based reference tool that connects patrons to librarians through instant message.

When is this service available

Ask a Librarian operates whenever the reference libraries are open.  For specific hours, see the Ask a Librarian service on the Library Hours page.

Priority level for this service

Library IT will respond to problems with Ask a Librarian during hours when the service is scheduled to be available according to the Library Hours page.  Problems that require in-depth troubleshooting may not be responded to until the next business day.

How to report a problem

Patrons should report problems to the Information Desk by calling 217 333-2291.  If the Information Desk can replicate and verify the issue, they will report the problem to IT by calling the Library IT Help Desk at 217 244-4688.  After 5pm, when the Help Desk is closed, the phone is forwarded to AITS Service Desk, who will contact on-call IT staff.

Who can use this service

Ask a Librarian is a free service primarily intended for U of I affiliates.  The service will also answers questions from non-affiliates about U of I Library collections and services, and questions related to Government Information.

What you must have to use this service

To use the Ask a Librarian Service you must have an internet connection and a web browser that supports JavaScript.

Service owners

David Ward

Kathleen Kern

Dependencies on other services

Full technical documentation: https://wiki.cites.illinois.edu/wiki/display/libit/chat.library.illinois.edu

Date created

09/20/2013

Date revised

03/10/2014